Amway Grand Plaza Starbucks Barista - Full Time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a fulltime position working 1st shift hours. Weekend availability required. 

This position is eligible for full benefits (Medical, Dental, Vision) discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more.

Summary:

As a Starbucks Barista, you will create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work, and the people here love what they do.

Essential Functions:

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
- Strives to exceed guest satisfaction and looks for ways to provide the best possible service
- Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and is productive throughout the entire shift while meeting department standards
- Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
- Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
- Participate in daily set up for Starbucks
- The memorization and preparation of all coffee drinks
- Adhering to the constant cleanliness of the dining room and preparation area
- Actively taking care of each guest according to Starbucks and AHC guest service standards and department standards
- Monitoring food waste
- Maintain restaurant cleanliness and overall deep cleaning
- Attending Department Meetings
- Communicating with your management or team members
- Actively work in the restaurants designated area: counter service, running food, and tables service.
- Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager

Required Skills:

• - Understands all facets of job responsibilities and displays the skills necessary to complete tasks
• - Complete daily cleaning duties and side work tasks, takes pride in their work
• - Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
• - Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
• - Displays a positive courteous and polite attitude, works well with others
• - Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
• - Follow the AHC safety standards of our hotel
• - Follow our hotel green policies
• - Following AHC and Health Department Specs

Education & Experience:

• - High school diploma or GED; related experience and/or training
• - Must have some restaurant experience