Sr. Manager - Quality Control & Quality Assurance

SR. MANAGER QUALITY ASSURANCE & QUALITY CONTROL

REPORTS TO: VP Sourcing

STATUS: Exempt

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas.  We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time. 

Summary Of Job

The Quality Assurance/Quality Control Sr. Manager has a keen eye for detail and extensive experience in quality system development and control. This position is responsible for ensuring all external and internal quality assurance standards are met before our product reaches our customers. This candidate will continue to define the division’s QC/QA initiative and implement best practices with the purpose of identifying non-conformity issues and improving overall customer satisfaction.

Essential Duties and Responsibilities

• Design, deploy, and maintain the business unit’s quality management processes.
• Develop best practices for in-line and final inspections, product testing, and reporting.
• Evaluate and improve all processes that impact product quality and customer satisfaction.
• Prepare and communicate quality performance reports to suppliers, internal teams, and executive management
• Monitor and track annual Social Compliance audits for all vendors.
• Establish and maintain QA audit standards for new and existing suppliers—domestic and international.
• Collaborate cross-functionally with internal teams, agents, and vendors to implement effective QA/QC protocols.
• Manage third-party lab testing programs (e.g., with Bureau Veritas), including test protocol development and execution.
• Act as subject matter expert on regulatory, legal, and compliance standards affecting product categories such as apparel, boots, accessories, jewelry, home goods, and FR (flame-resistant) workwear.
• Advise internal and external stakeholders on product improvements and technical solutions.
• Review and revise quality standards and policies to maintain compliance with industry regulations and evolving business needs.
• Oversee quality and compliance review during new vendor onboarding, ensuring completion of audits, certifications, and corrective action plans (CAPs)
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Performs any other duties that may be assigned by management.

Qualifications

Qualifications

• At least 15 years of previous experience in a QC/QA Manager role with experience leading, managing, developing, and motivating external teams.
• Thorough knowledge of manufacturing related quality assurance methodologies and standards.
• Experience working with ANSI or other sampling tables.
• Working knowledge of ISO, ASTM, AATCC standards and test methods
• Able to manage multiple projects concurrently, in a fast-paced environment, and meeting multiple deadlines simultaneously.
• Strong analytical skills.
• Great attention to detail, results-driven approach.
• Must be extremely well organized, work well under pressure and be a strong problem solver.
• Self-motivated with strong initiative.
• Outstanding leadership, communication and interpersonal skills.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive salary of $110,000 - $120,000* plus annual bonus opportunity.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners. **
• Medical, Dental, Vision and Life Insurance. **
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.
• *For eligible Boot Barn Partners
• Compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
• [    ] Sedentary: Limited activity, no lifting, limited walking
• [ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking
• [    ] Moderate: Mostly standing, walking, bending, frequent lifting
• [    ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job.  Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.  This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

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