Technical Sales Engineer

Description

Nayax Japan is looking for a highly skilled and motivated Senior Technical Sales Engineer to support the deployment and growth of Nayax products in the Japanese market. This role is critical to bridging technical, market, and customer needs, ensuring our product reaches its full potential in Japan.

The ideal candidate will have strong technical expertise, native-level Japanese proficiency, and experience in embedded systems, certifications, and project coordination.

Key Responsibilities:

Technical & Market Enablement

• Accompany the sales cycle with the account managers ensuring success customer acquisition
• Conduct technical market research to identify customer needs and trends in Japan’s unattended payment and vending sectors.
• Define software and hardware requirements based on customer feedback and market analysis.
• Work with the engineering team to define and implement required customizations (e.g. accessories, hardware adaptations for local market compatibility).
• Lead software integrations, supporting sales and technical teams with hands-on expertise.

Certification & Compliance

• Drive JVMA certification processes for Sanden, Fuji, and other relevant vendors
• Coordinate FeliCa e-money certification, including documentation, pilot testing, and liaison with certification bodies.

Support & Troubleshooting

• Act as local Tier 2 support, guiding the support team with advanced troubleshooting and reducing unnecessary RMAs
• Develop and maintain technical scripts and tools to improve support efficiency and accuracy

Requirements

• 8+ years of experience in technical systems, pre-sales engineering, or technical project management
• Native or fluent Japanese and strong English communication skills
• Proven experience in hardware/software integration, especially in payment or vending systems
• Strong understanding of certification processes in Japan (JVMA, e-money, etc.)
• Hands-on troubleshooting skills and ability to guide support teams effectively

Preferred Skills:

• Experience with unattended card reader devices, or similar payment technologies.
• Familiarity with Japanese vending machine protocols and coin mechanisms.
• Background in technical sales enablement or customer-facing engineering roles.

Learn More About Nayax

Nayax is a global fintech company (NASDAQ; TASE: NYAX) providing an end-to-end platform for payments, consumer engagement, and business operations.

Founded in 2005, Nayax empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 50+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,100 employees across 11 global offices, Nayax operates in 62+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments — just a short walk from the train station and designed for collaboration and growth.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.