Performance Monitoring Advisor

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.  

You can find more about ACC and the work we do here. 

About the role | Mō te tūranga mahi

As a Performance Monitoring Advisor you will support ACC in obtaining effective treatment and rehabilitation services that contribute to desired client outcomes. 

The role focuses on early intervention and education to address unwarranted variation in service delivery. You will monitor provider performance, evaluate adherence to contractual and professional standards, and initiate targeted improvement strategies as necessary. Additionally, you will collaborate with internal teams to resolve issues and propose system enhancements to address persistent challenges.

This is a dynamic opportunity for someone who thrives on data analysis, stakeholder engagement, and driving service excellence across the health sector.

These are 12 month fixed term opportunities.

About you | Mōu

• Strong analytical skills and experienced in identifying trends and outliers from multiple reports, referral and data sources.
• Shows sound judgement and strong interpersonal skills when addressing sensitive issues, including questioning provider practices.
• Ability to establish and maintain effective relationships with people from a wide variety of backgrounds.
• Ability to gently influence others toward a desired course of action with the ability to adapt communication style to the situation and audience.
• Excellent written, verbal and non-verbal communication skills.
• Proficiency in Microsoft Excel.
• Experienced with Power BI would be a plus.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that: 

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $ $85,037 and $110,047 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. 

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. 

Applications will run through to Thursday 2nd October, however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz