TDI- Insurance Specialist III

Do you have a passion for public state service and enjoy making a difference?  Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply today if you’re looking for a rewarding career in public state service. TDI regulates the insurance industry, administers the Texas workers’ compensation system, educates, and protects consumers. TDI is located at the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol. 

Benefits Of Working At Tdi:

·         Flexible work schedules.

·         Work-Life-Balance.

• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.

·         Free Parking.

• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).
• Optional benefits like dental, vision, life insurance, and many more.
• Qualified employer for the Federal Public Service Loan Forgiveness Program.

Before You Apply:

Learn about our selection process, our military employment preference, licensing, and credential requirements.

Insurance Specialist Iii

This position involves performing moderately complex (journey-level) handling of written inquiries and resolving Texas consumer complaints involving insurance issues such as claim settlements, obtaining benefits, resolving customer service grievances, and coordinating with insurance companies for responses and resolutions. Work involves researching and identifying alleged violations of the Texas Insurance Code and Texas Administrative Code, including examining, reviewing and interpreting complaints, records, reports, and management practices to ensure compliance with statutes and agency rules. Work may include communication with the public via the agency complaint portal, by email, by phone, or in person, entering information into databases, processing correspondence to customers, and other clerical services. Manages a dynamic case load of complaints involving multiple lines of insurance. Coordinates with other functional areas of TDI. Works under general supervision with moderate latitude for the use of initiative and independent judgment.  

This Position:

• Communicate with consumers and insurance companies, agents and agencies; provide clarification, factually correct findings, and emotionally intelligent responses for consumers.
• Hold dynamic conversations with consumers and insurance companies, agents and agencies to resolve issues and come to mutual understanding of facts.
• Research and identify facts in accordance with the Texas Insurance Code, Texas Administrative Code, policies, and other applicable rules to review complaint narratives and responses.
• Manages and prioritizes case load.
• Performs workflow duties such as entering new complaints into an agency database, composing correspondence, classifying and routing electronic documents, processing mail, and generating and synthesizing report data.
• Performs other duties as assigned.
• Sixty college hours.
• One- and one-half years of experience in technical insurance or in a field relative to assignment.
• Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.
• Preference in Spanish speaking, reading, and writing.
• You must submit a writing sample with your application.
• The interview will include a writing test.
• This position requires regular work attendance.
• Bilingual in Spanish, test if applicable.

This Position Requires:

Additional Job Details:

Preferences For This Position Include:

This position requires demonstrated knowledge of:

• State laws, rules, procedures, and regulations relevant to job requirements.
• Rules and statutes pertaining to insurance
• Effective written and verbal communication skills
• Computers, including experience with Microsoft Office Suite.

This position requires demonstrated skill in:

• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
• Communicating and working effectively with all levels of employees and the public.
• Problem solving, decision making, and meeting deadlines.
• Composing and providing technical correspondence to consumers, insurance company representatives, agents, and others.
• Handling escalated customer calls.
• Reviewing complex insurance documents.

This position requires the demonstrated ability to:

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
• Maintain the confidentiality of sensitive information.
• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.
• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
• Work both independently and as a team player.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

No direct military equivalents. 

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category - Insurance 

How To Apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted Through Work In Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.