Operations Technology Support Technician

To provide frontline support for all operational technology systems within the Distribution Centre, ensuring minimal downtime and optimal performance of automated and semi-automated systems, including conveyor systems, scanners, PLCs, WMS interfaces, RMS and network-connected devices.

Technical Support

• Troubleshoot and resolve issues with warehouse control systems (WCS), Robotic Management System (RMS), warehouse management systems (WMS), and related hardware.
• Provide hands-on support for barcode scanners, label printers, handheld terminals, and other operational devices.
• Monitor and maintain PLC-controlled systems and conveyor automation.

Preventive Maintenance

• Conduct routine checks on operational technology infrastructure.
• Collaborate with maintenance teams to schedule and perform preventive maintenance on integrated systems.

System Monitoring & Reporting

• Monitor system performance and generate reports on uptime, faults, and trends.
• Escalate recurring issues and assist in root cause analysis.

Project & Change Support

• Assist in the rollout of new technologies, upgrades, and system integrations.
• Support testing and commissioning of new equipment or software.

Collaboration

• Work closely with IT, engineering, and operations teams to ensure alignment and rapid issue resolution.
• Liaise with vendors and service providers for escalated support and warranty claims.
• Diploma or equivalent in Electrical Engineering, Mechatronics, Industrial Automation, or Information Technology.
• 2+ years’ experience in a distribution centre, manufacturing, or logistics environment.
• Familiarity with:
• PLCs (e.g., Siemens, Allen-Bradley)
• SCADA or HMI systems
• WMS/WCS platforms
• Networking basics (TCP/IP, switches, Wi-Fi)
• Strong troubleshooting and diagnostic skills.
• Ability to work under pressure in a fast-paced environment.