Senior Service Observability Engineer

Reporting to the Engineering Lead – Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within Digital IT, drive automation and Dev-ops across the different domains and foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels.

 The role is fixed term contract (1 year).
 

Key Responsibilities:

• Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. 
• Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. 
• Design, develop and support Inhouse Observability platform. 
• Design and maintain scalable, high-availability observability pipelines and dashboards for microservices and cloud infrastructure.
• Define and enforce SLO/SLI/ SLA/ Error budgets standards, set actionable alerts, and drive continuous reliability improvements.
• Partner with SRE, DevOps, Development Squads and security teams to instrument services using OpenTelemetry and related tooling.
• Build custom Agents, exporters, collectors or integrations where off-the-shelf solutions fall short.

Job Requirements:

• Bachelor’s Degree in either Computer Science, Software Engineering, Business Information Technology, or any other relevant field.
• Domain knowledge in Sysadmin especially Linux, Linux Kernel.
• Strong skills in Go, Rust and a scripting language like Python or Bash for building custom exporters, scripts and integrations.
• Technical understanding of SRE Practices with respect to providing stable services to customers and adhering to availability KPIs, Service Level Objectives, Service Level Indicators & conforming to target monthly error budget. 
• Proven experience with multiple observability platforms (Prometheus/Grafana, ELK/Elastic, Dynatrace, etc.).
• Deep knowledge of manual and auto-instrumentation using OpenTelemetry SDK and Collector.
• Hands-on experience with Kubernetes especially Openshift distro.
• Proficiency with Ansible/ Rundeck/ Helm and integration of observability into build and deployment pipelines.
• Conversant with both ITIL & Agile ways of working.

How to Apply
If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume.

We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.