Soft Services Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities:

Housekeeping Operations:

• Supervise housekeeping staff and ensure all common areas (lobby, lifts, corridors, clubhouse, gym, parking, podium, etc.) are clean and well-maintained.
• Monitor daily cleaning schedules and allocate duties to team members.
• Conduct regular inspections and report maintenance/cleanliness issues.
• Ensure proper use of cleaning equipment, materials, and chemicals.
• Maintain housekeeping stock, issue supplies, and keep records of consumption.

Administrative Duties:

• Assist in preparing duty rosters, attendance, and leave records of housekeeping staff.
• Handle resident complaints/requests related to housekeeping and ensure timely resolution.
• Maintain housekeeping logs, checklists, and daily reports for management review.
• Coordinate with vendors for AMC, pest control, laundry, and cleaning material supply.
• Support management in drafting circulars, notices, and internal communication.
• Maintain filing of invoices, bills, and administrative documents.

Resident & Vendor Coordination:

• Act as a point of contact for residents regarding housekeeping/maintenance concerns.
• Liaise with facility management, security, and other service providers for smooth operations.
• Support society management committee in execution of housekeeping-related projects.

Skills & Competencies:

• Strong supervision and leadership skills.
• Good communication and interpersonal abilities.
• Knowledge of housekeeping procedures, chemicals, and equipment.
• Basic computer skills (MS Office, Email, Excel).
• Problem-solving and complaint-handling skills.
• Ability to multitask and manage staff effectively.

Qualification & Experience:

• Graduate / Diploma in Hotel Management or Facility Management preferred.
• 3–5 years of experience in housekeeping/facility operations, preferably in residential or hospitality sector.
• Knowledge of administration and vendor management.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.