9886 - Change Officer - London (3-year fixed term role)

General Information

Salary £35,130 - £42,000 Working Pattern Full Time Vacancy Approach External Location National Region National Closing Date 02-Oct-2025 Business Unit AGY - NOMS Agency Post Type Fixed Term, Loan, Secondment Civil Service Grade Other Number of jobs available 4 Reserve List 12 Months Job ID 9886

Descriptions & Requirements

Job description

For more information on the role please refer to the Job Description and Job Role documents. Please note that it is anticipated that these roles will predominantly focus on supporting the Community Accommodation Service (CAS) and the National Security Directorate (NSD). Whilst examples given in the Job Role document relate to our existing work with Prisons and Probation, similar work will be required to support CAS and NSD.

The London Change Delivery Team currently support Prisons and Probation. We will provide strategic and operational support to both the Community Accommodation Services (CAS) and the National Security Directorate (NSD), enabling effective transformation and delivery across two of HMPPS’s most critical public protection functions.

CAS comprises a three-tiered temporary accommodation model designed to support individuals transitioning from custody to the community. CAS1, known as Approved Premises (AP), accommodates higher-risk offenders and operates with a strong public protection focus. These 104 APs across England and Wales are gender-specific, staffed 24/7, and maintain active links with MAPPA. CAS2, delivered nationally by Nacro, supports low to medium-risk individuals on bail or Home Detention Curfew, with capacity expanding to 1,350 places. CAS3 offers up to 12 weeks of basic accommodation for prison leavers at risk of homelessness and is locally delivered with central oversight from the Rehabilitation & Change Directorate.

NSD is a specialist probation division managing the most high-risk, complex, and high-profile offenders in the community. Operating across five geographical units and one national operational unit, NSD oversees National Security Units (NSUs) responsible for cases outside regional probation structures. Led by Heads of National Security Units (HoNSUs), NSD delivers enhanced national standards for managing terrorist offenders, serious organised crime nominals, and other critical public protection cases.

The Change Delivery Team will ensure alignment of strategic priorities, support implementation of national change directives, enhance delivery of local/directorate based changes and facilitate collaboration across all geographical probation directorates and Prison Groups. By embedding robust change management practices, the team will enhance service delivery, improve outcomes for individuals under supervision, staff. 

Interviews will be Face to Face at 102 Petty France, London SW1H 9AJ.

Travel will be required. Support with Change Programmes in London Probation Service and London Prisons/NSD and CAS.Mitre House, 223 – 237 Borough High Street, London, SE1 1JD  

Job Summary: Change Officer at HMPPS (HM Prison & Probation Service)

The Change Officer role is an integral role within both Area and National Change Delivery teams which work across Prison and Probation. Change Officers are expected to work directly to either Area Change Managers, or in the case of the National Directorates, to the National Head of Change delivery. This role is pivotal in overseeing, and in the delivery of, both local and nationally identified change initiatives. Change Officers will work across a number of prisons or probation establishments and may be identified as the lead (main point of contact) for a specific prison establishment or geographical area. Change Officers will be expected to use digital systems and tools (such as Gateway Management System, GMS, and Project for the Web, PftW) to appropriately tier, record and track change management activity and identify progress against articulated success metrics.

Key Responsibilities:

Team Role: Work collaboratively with colleagues to deliver change and provide oversight of change projects they are actively supporting or leading on. They will engage in quality assurance and peer review of projects. Seek opportunities for professional development where appropriate. Uphold civil service values and model principles of equality, diversity, inclusion, and belonging across the team.

Stakeholder Engagement: Building and maintaining effective working relationships with regional, or national, change agent stakeholders across prisons and probations. This may include colleagues from within the Change Directorate but will also include staff such as Business Managers, Heads of Business Assurance etc. Support the development and execution of effective communication strategies for the change projects as required. Attending and presenting at local/group/regional/ national meetings, including governance boards and stakeholder groups as required.

Compliance: Ensuring compliance with the Gateway Management System (GMS) is a critical aspect of the role. The Change Officer will uphold the professional standards of their team by working in according to national expectations as defined in our service level agreement and protocols for GMS and PftW. They will ensure accuracy and completeness of project records and actions and monitor compliance with relevant policies and procedures.

Change Management Excellence: The Change Officer will apply the best practices in change management to all projects. They will manage projects, ensuring successful delivery and alignment with organizational goals. Leading task and finish groups, project meetings, and focus groups to drive project success.

Performance Monitoring and Reporting: The Change Officer understand and contribute to the collation of monthly reporting within Prison Groups and Probation Regions. This will include being able to interpret data and articulate its meaning at establishment / regional if required. They will be responsible for providing regular project updates to line managers, to demonstrate continuous improvement with PftW and GMS systems are accurate and up to date. Track the impact of changes based on performance data, they will identify and resolve barriers or escalate issues where milestones are missed, or progress is not being made

Risk Management: Proactively identify risks, decisions, and opportunities, and develop mitigation strategies, making escalations to line managers as appropriate. Maintain and update risk registers for change activity, ensuring all potential risks are documented and addressed.

Continuous Improvement: Apply continuous improvement and lean methodologies to identify system improvements and enhance project delivery. To actively seek ways to improve knowledge of operational change and its potential impacts and share insights with the team.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices.  You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 9886

Hmpps

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 9886

Job Description Attachment

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Application Form Stage Assessments

Behaviours A sift based on the lead behaviour, Changing and Improving, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered. Behaviours Application Form Question Word Limit 250 Changing and Improving Delivering at Pace Making Effective Decisions Managing a Quality Service Working Together

Interview Stage Assessments

Interview Dates To Be Confirmed Behaviours Changing and Improving Delivering at Pace Making Effective Decisions Managing a Quality Service Working Together Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Use of Artificial Intelligence (Al)You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Level of security checks required Enhanced Baseline Standard (EBS)