Client Relationship Officer

The Jamaica National Group.com

Office

Highgate, Jamaica

Full Time

We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

JN Bank Limited is seeking to recruit a suitably qualified and experienced individual for the position of Client Relationship Officer at our Highgate Branch. The incumbent will be responsible for assisting the respective Branch Sales & Relationship Managers in the execution of plans and strategies to grow the business through existing customers and to attract new customers, ultimately contributing to the achievement of sales, service and other branch targets.

JOB CATEGORY: Clerical

Contract: 2 Years

Key Responsibilities

Ensure quality acquisition and referral of leads for JN Group products and services
Get to know existing members and profile them as prospects for additional product and services. Discuss their needs and sell products and services that meet those needs
Track potential member and revenue losses, alert Branch Management and assist in mitigating these circumstances
Provide information and service to all members and customers of The Jamaica National Group to include account opening, registration and explanation of available channels among other duties
Report any issues affecting member or customer experience – follow up on issues through to solution
Adhere to all policies, legal and regulatory controls and procedures
Preparing application and ensuring their readiness for submission to the Adjudication team for approval consideration
Conduct review and assessment of credit applications in keeping with the 6 Cs of Lending as per the organization’s Credit Policy Manual and check against prescribed risk acceptance parameters

Requirements

Required Qualifications & Experience

Bachelor’s Degree in Banking and Finance, Marketing or other relevant fields
A minimum of one (1) year experience within the financial services industry
Exposure to mortgage and personal credit
Knowledge of the Group’s products and services would be a distinct advantage

Personal Attributes

Highly flexible and organised
Excellent communication skills
Knowledge of the Group’s operations and core business systems
Strong selling and relationship managements skills
Engaging and dynamic personality with superb customer service orientation
Ability to thrive in a dynamic team environment
High level of proficiency in use of computer systems, particularly MS Office suite: Outlook, Word & Excel
Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude

CLOSING DATE FOR APPLICATIONS: September 24 ,2025