RN Clinic - Call Center - Hybrid Remote & 4S Ranch

This is a benefited, full time position generally working Monday-Friday from 10am-7pm. Alternating weekends required. Hours will vary as needed (start times ranging from 7-10am). Located both on site at Scripps Corporate Offices (4S Ranch, ~1 days/week) and remote (~4 days/week). Training is on site at 4S Ranch for ~4 weeks, then another ~1-3 weeks at a clinic site before moving to the hybrid schedule. 

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2025.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Why join this team? 

• Our team is a newer support team within Scripps Clinic looking to support our patients and providers via the MyScripps portal.
• This team is dedicated to message triage, phone triage and collaboration with our provider staff to ensure the best possible care for our patients.
• Caring for San Diegans since 1924, Scripps Clinic is San Diego’s first choice for exceptional primary care and highly specialized and coordinated specialty care.
• We offer a comprehensive range of medical and surgical services that are nationally recognized for quality, excellence, and innovation.

What You'Ll Do:

• Ensure Scripps patients and their families have an exceptional health care experience.
• Provide direct patient care within the scope of practice. Patient care includes compliance with patient assessments and care tasks, triaging, emergency protocols, and medication administration.
• Work collaboratively with the other members of the patient care team to ensure optimal patient care.
• Assist patients, staff, and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to the designated patient population.
• Support all primary care across Scripps Clinic.
• Phone triage as well as triaging patients who present to the clinic, assisting with phone calls and portal messages, documentation in EMR (electronic medical record), performing nursing tasks within scope of practice.
• Using a care team approach, you will support Primary Care and work a hybrid of onsite and remote shifts to assist the team as needed.
• Practice autonomously consistent with ANA Standards of Practice and Professional Performance and be able to delegate tasks appropriately.
• Independent judgment is expected to be exercised within the context of interdisciplinary and multidisciplinary approaches to patient care.

#Li-Ee

Required Education/Experience/Specialized Skills:

• ADN or Nursing Diploma

Required Certification/Registration:

• CA RN license
• BLS through American Heart Association

Preferred Education/Experience/Specialized Skills/Certification:

• BSN
• Outpatient clinic experience
• Epic inbasket experience
• Triage experience