Customer Care Executive (Certification)

Customer Care Executive (Certification)
 

Qualifications And Job Description

Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service. Our entrepreneurial spirit is the key to bringing quality and safety to life and helping our customers succeed. A career with Intertek means you will be applying your skills and expertise to ensure the quality and safety of products and services used by millions worldwide. We are a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services with over 40,000 people across 1,000 locations in over 100 countries. 

Our vision is to become the world’s most trusted partner for Quality Assurance and we offer people the chance to make an impact with attractive growth opportunities on a global scale.

We are looking for a team member with the following qualifications to be assigned as a “Customer Care Executive (Certification)” in the Certification Department.

If you want to join one of the most reliable partners in the world for Quality Assurance, apply now!

• University graduate
• At least 3 years of experience in the certification sector
• Proficient in MS Office programs
• Customer-focused
• Strong work follow-up and sense of responsibility
• Strong verbal and written communication skills
• Able to work well in a team
• Possesses planning and organizational skills
• Good command of English
• Preferably knowledgeable about ISO 9001, ISO 17021, and TURKAK accreditation standards
• No military service obligations (For male candidates)

Job Description

• Plan, coordinate, and manage certification audits in accordance with deadlines and auditor criteria.
• Receive audit applications from existing/new customers and submit offers to institutions in accordance with sales procedures, following up on the contract process.
• Obtain approval by calculating auditor days.
• Ensure the continuity of the existing customer portfolio.
• Manage customer relationship processes and provide the necessary coordination.
• Meet monthly customer relations (existing/new) targets.

Who Are We!

• We are a global family that values diversity.
• We always do the right thing. With precision, pace and passion.
• We trust each other and have fun winning together.
• We own and shape our future.
• We create sustainable growth. For All.