IT Manager, Care Coordination & Information Management, Clinical Application Services

IT Manager, Care Coordination & Information Management, Clinical Application Services

Job Summary:

CHS seeks an IT Clinical Services Manager (CSM) for Care Coordination & Information to assist in leading a team that analyzes technology value, evaluates risk, prioritizes projects, and onboards new technology requests to ensure alignment with organizational strategies for the HIIM, Care Management, & Capacity Management service lines.

Key Responsibilities Include:

• Serve as the Care Coordination & Information point of contact including solution delivery, lifecycle management, application rationalization, consolidation and standardization, and staff alignment  
• Align with business partners and stakeholders to understand needs, expectations, and deliverables
• Provide business partners and stakeholders IT expectations regarding technology budget, delivery, and roadmaps
• Manage and mentor staff to meet expectations
• Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction
• Lead team to assist in the definition, implementation and support of portfolio management standards, policies and processes
• Lead team to facilitate data driven decisions pertaining to IT project investments
• Lead team to define the structure, attributes, taxonomies and nomenclature of service line elements and categories within the ASM repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications
• Lead team to collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals
• Lead team to document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue
• Lead team to provide expertise on decisions and priorities regarding the overall enterprise application portfolio
• Lead team to track application and vendor trends and maintain knowledge of new technologies to support the organization’s current and future needs
• Lead team to maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
• Lead team to perform application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives
• Lead team to review and define applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and life cycle management
• Educate peers and business partners on ASM methodologies and drive adoption of standard process
• Lead team to Identify and evaluate portfolio risks and recommend mitigation plans
• Lead team to assist with business impact analysis and application criticality assessments
• Share team’s service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions
• Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations

Required:

• Four or more years with healthcare leadership experience
• Experience with people management and budgeting
• Experience with stakeholder alignment and setting expectations
• Ability to drive outcomes across direct reports and matrixed team members
• Expertise in analyzing and presenting large volumes of data to senior leadership
• Ability to hold vendors accountable
• Ability to handle pressure to meet business requirement demands and deadlines
• Ability to prioritize tasks and quickly adjust in a rapidly changing environment
• Creativity and critical thinking in developing strategies, plans, and proposals with sound analysis and achievable outcomes to meet customer needs
• Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes
• Customer focused to align services with customer needs
• Exceptional analytical problem solving skills
• Excellent verbal and written communication, presentation and customer service skills

Preferred:

• Experience with healthcare tools & workflows in the HIIM, Capacity Management, and Care Management departments
• Experience with APM, CMDB and CSDM components within the ServiceNow platform
• Application product ownership experience
• Strong relationship management experience
• Project management experience/certification

Qualifications And Education Requirements:

• Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience