Digital Business Analyst

Dynamics 365 Certified Consultant, having worked as PO/ Business Analyst • Good experience in CRM within leading Banking organization • Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM • Expert in writing User stories with elaborate definition of done • Conducting GAP analyses to determine difference between application and business processes • Providing a demonstration of software and solution to prospects or at customer events • Gathering system and software requirements and documentation of Product backlog/ User stories • Creating documentation to define workflow and requirements • Identifying creative solutions for processes that aren’t fully accomplished by standard Dynamics CRM processing • Working with the client to understand legacy data components and identifying and documenting the appropriate location for such data in Dynamics CRM. • Designing, architecting and implementing integrations and migrations between Dynamics CRM and a variety of products • Developing end user training documentation • Training users in a hands‐on methodology • Providing on‐going support to end users, assisting with trouble shooting or additional training via email, phone or site visits • Maintaining and expanding client relationships through delivery of high-quality services • Provide expert advice on the CRM Dynamics supported features and Banking domain • Ability to work efficiently with offshore Agile team members • Ability to share knowledge and train lower level staff • Ability to communicate effectively, both orally and in writing. • Desire to learn and grow • Should be flexible and adaptable to work under tight timelines