DRC Specialist - SEA & MEI

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’S Possible

Drc Role:

• Responsible for collection activities related to legal action, coordinating the process and preparation of documents for legal letter, arbitration, enforcement, proof of debts submission and any other similar activities
• Liaise with external legal firms and appoint external lawyer with respect to arbitration cases
• Exercise judgment within defined practices and policies to determined appropriate action
• Work closely with other functional team such as Credit Team, Commercial Team, Customer Services, Billing Team, Customer Master Data, Account Receivable, Account Payable and any other potential team, to achieve task objective
• Perform proper e-documentation filing and tracking system for all legal cases including the arbitration documents, appropriate approval & all supporting emails
• Prepare reports to management team/ commercial team on the legal cases
• Responsible for managing the third-party collection agency’s performance including case assignment, success recovery commission and contract renewal
• Submit monthly CTOS Blacklist Customer updates via the CTOS portal to ensure timely and accurate reporting.
• Any ad-hoc duties assigned by his/her superior deemed as necessary.

Collector Role:

• Responsible for day-to-day credit and collection activities by providing administrative support in monitoring customer collection cycle and conduct collection actions on customers with open AR
• Monitor and recover account receivables, minimize bad debt write off and achieve KPIs
• Be the single point of contact to customers through different communication method (phone call, SMS, emails, instant messaging and official dunning letter) for account receivables, account reconciliation, unmatched payment and maintain customer contact/correspondence database in system
• Provide input for internal reporting such as AR aging report, AR forecast report and Large Past Due Reports.
• Present, organize, and solve problems or issues within and across other functions and by considering the business needs
• Exercises judgment within defined practices and policies to determine appropriate action
• Any ad-hoc duties assigned by his/her superior deemed as necessary.

Job Requirements

• Bachelor’s Degree or Diploma in Business Administration, Finance & Accounting, Law, or a related field.
• 1–2 years of relevant experience in credit and collections, particularly in handling DRC accounts. Experience in a shared services environment or with a law firm is an added advantage.
• Able to read, write and speak well in Mandarin and English (supporting Taiwan).
• Strong analytical skills, high integrity, and the ability to communicate effectively across all levels of the organization.
• Excellent negotiation and persuasion skills to engage with customers professionally and effectively.
• Detail-oriented with strong prioritization and organizational abilities
• Self-motivated, proactive, and capable of working independently as well as collaboratively within a team.
• Able to perform under pressure in a fast-paced environment.
• Proficient in Microsoft Office 365 applications.
• Experience with SAP ERP Financial Accounting (FI) Module is a plus.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.