TRIAGE WORKER - BIRMINGHAM

Closing Date: Friday 3rd October 2025

Job Title: Triage Worker

Reports to: Triage Coordinator

Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti-discriminatory practices and behaviours.

Key Responsibilities:

As Triage Worker You Will:

• To process triage referrals, agency and self-referrals via telephone, electronic and walk-ins.
• Ensure a welcoming and motivating environment for all service users and carers, especially those who are new to the system.
• To undertake comprehensive and detailed assessments of support and housing needs and identify risks, to ensure the prevention of homelessness, where safe to do so.
• To undertake investigations into housing and personal history to ascertain eligibility, priority need and local connection, on behalf of the local authority.
• To ensure relevant background checks are undertaken to assist in the development of a robust risk management plan.
• To maintain accurate and professional electronic case records, ensuring internal and external data and monitoring systems are always kept up to date.
• To build and maintain effective and professional working relationships with internal and external partners/agencies
• To provide a holistic multi-agency response to young people’s support and housing needs by arranging or attending multi-disciplinary meetings
• To provide young people with information on services they can access within geographic locations
• To allocate assessment appointments, liaising with other parts of the team to ensure that appointments are made within target timescales
• To maintain communication with clients, including telephone calls, letters, texting, and operating system, to confirm appointments and respond to ad hoc queries.
• To safeguard young people and vulnerable adults at risk, through appropriate escalation and reporting to statutory services e.g. Inter-agency referral and follow up work.
• To ensure young people’s cultural/diverse needs are identified, signposted and being supported
• To identify support for Employability and signpost to appropriate services
• To operate within a duty system at the Youth Hub

Further Aspects Of The Role:

As Triage Worker – Youth Hub you will:

• Undertake mediation sessions with young people and their excluders to improve relationships and prevent homelessness, incl. initial meetings and family sessions
• To utilize agreed assessment tools to identify the needs of a young person and their families, so that plans made are shared, evidence based and agreed to by all.
• Implement, review and evaluate interventions to ensure positive outcomes for young people and their families, in line with prevention and/or relief pathway duties.
• Assess, refer to and support young people to engage in meaningful health programs in the community, including access to primary health care services
• Promote young people’s comprehension of assessment and application processes, ensuring that they are supported to fully understand their rights, decision outcomes and the decision review process.
• Advise and advocate on issues relating to benefits, accessing specialist support services, housing rights etc. ensuring the young people are fully supported to access such services
• Utilise legal advice services to effectively advocate on a young person’s behalf.
• Take responsibility for your own self development and ensure that the knowledge and information you use in your job is current and relevant. St Basils is dependent upon its ability to raise funds, to sustain and develop its work with young people. Therefore, all employees are expected to support the work of the Fundraising Department and, wherever possible, be involved in Fundraising Events.
• St Basils is a Psychologically Informed Environment (PIE). PIE is an approach to supporting people out of homelessness, particularly those that have experienced complex trauma. St Basils provides a programme of PIE training and reflective practice to help staff understand the behaviours of the young people that we work with and help staff to work more creatively and constructively with challenging behaviours. As Team Leader you will actively engage with St Basils PIE programme and all events and activities that you and your teams are required to attend.

Qualification:

Essential:

• NVQ 3 Advice & Guidance, Health & Social Care or equivalent or working towards Youth Work, Social Work or equivalent

Desirable:

• Housing qualification

Role Experience

Essential:

Desirable:

Knowledge

Essential

Desirable: