IAG ADVISOR - BIRMINGHAM (x2 vacancies)

Closing Date: Friday 3rd October 2025

Job Title: IAG Advisor (x2 Vacancies)

Reports to: Homeless Prevention Coordinator

Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti-discriminatory practices and behaviours.

Key Responsibilities:

Assessment/Support

As an IAG Adviser you will:

• Process triage referrals – agency and self-referrals via telephone, electronic and walk-ins.
• Provide pop up surgeries in assigned geographic location
• Undertake comprehensive and detailed assessments of support and housing needs and identify risks, to ensure the prevention of homelessness, where safe to do so.
• Undertake investigations into housing and personal history to ascertain eligibility, priority need and local connection, on behalf of the local authority.
• Ensure relevant background checks are undertaken to assist in the development of a robust risk management plan.
• Maintain accurate and professional electronic case records, ensuring internal and external data and monitoring systems are always kept up to date.
• Provide high quality homelessness and housing options to young people, ensuring that their needs are met and their expectations managed.
• Make and issue decisions in line with legislation under the Housing Act 1996 and Homelessness Reduction Act 2017.
• Present cases where a homelessness main duty is owed under the relief pathway in a timely manner to the local authority.
• Manage a case load of young people through the prevention and/or relief pathways.
• Build and maintain effective and professional working relationships with internal and external partners/agencies in the community
• Provide a holistic multi agency response to young people’s support and housing needs by arranging or attending multi-disciplinary meetings
• Provide young people with information on services they can access within geographic location
• Develop and maintain detailed Personalised Housing Plans (PHP) to ensure young people are:
• referred on and signposted appropriately to relevant services e.g. Floating Support, specialist agencies
• engaging with the actions of their PHP
• provided with the relevant support (56 day duty), leading to the
• prevention or relief of homelessness

Safeguard young people and vulnerable adults at risk, through appropriate escalation and reporting to statutory services e.g. Inter-agency referral and follow up work.

• Ensure young people’s cultural/diverse needs are identified, signposted and being supported
• Identify support for Employability and signpost to appropriate services
• To operate within a duty system at the Youth Hub
• Maintain up to date relevant information and resources.

• Represent and promote the work of the agency and/or project at relevant external and internal meetings and forums.

• Assist in the development of promotional materials e.g. leaflets, fliers, websites.
• To attend and participate in promotional events.

• Promote and facilitate the participation of young people in the management of the project e.g. service user questionnaires, forums etc.

• Manage and report all incidents in line with St Basils procedures
• Undertake all relevant administrative duties
• Highlight trends, gaps in service provision and improvements required to Line Manager.
• Liaise with key partners/funders as appropriate
• Be involved in making funding applications, where required.
• Contribute to project performance indicators and targets.
• Attend and actively participate in supervision, PDR, training, team meetings and case reviews.

Qualification:

Essential:

• NVQ 3 Advice & Guidance, Care or equivalent or working towards Youth Work, Social Work, or equivalent

Desirable:

• Housing qualification

Role Experience

Essential:

Desirable:

Knowledge

Essential

Desirable: