Technical Support Engineer

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.

Read more: https://medium.com/@oredata-engineering

Apply and be part of our exciting journey!

This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.

Responsibilities

• Own and manage customer-reported technical issues from initial report to full resolution
• Research, diagnose, and troubleshoot software, hardware, and network-related issues
• Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
• Maintain accurate records of all support interactions and ensure timely closure of tickets
• Adhere to SLA commitments based on issue severity
• Collaborate with internal teams to continuously improve support processes and knowledge sharing

Requirements

• Strong understanding of computer systems, mobile devices, and various technology stacks
• Willingness to work in a technical support environment; prior experience is a plus
• Hands-on experience with Linux and Windows environments
• Comfortable working in shift-based schedules
• Willingness to work between 20:00–04:00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hours.
• Basic knowledge of bash scripting, SQL, and remote support tools
• Knowledge about cloud technologies and modern monitoring/troubleshooting tools
• Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
• Analytical mindset with ability to understand complex data flows and transformations
• Strong command of both written and spoken English
• Demonstrated ability to multitask and manage case tracking effectively
• Eagerness to continuously learn and grow within the role

Get to know us

If you want to know more about us and what we do, then visit our website: www.oredata.com

Why Oredata?

• Remote working and flexible time off
• Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
• Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
• Professional Employee Support Program: free legal&financial advice, psychological counseling, etc.
• Opportunity to work on international projects
• Private Health Insurance
• Monthly Internet Allowance
• Birthday Leave Policy
• Dynamic work ecosystem where you can take initiative and responsibility
• Open communication, flexibility and start-up spirit
• Learning & Development opportunities for both personal and professional growth

Kişisel verileriniz işe alım sürecinin yürütülebilmesi amacıyla veri sorumlusu sıfatıyla şirketimiz Oredata Yazılım A.Ş. tarafından işlenecektir. Kişisel verilerinizin işlenmesi ve haklarınızla ilgili detaylı bilgiye https://oredata.com/personal-data-protection-policy/ bağlantısı üzerinden ulaşabilirsiniz.