Sr. Director - Client Engagement

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
This critical leadership role within Stanford Medicine's enterprise marketing management team will be responsible for building long lasting relationships with a variety of stakeholders across Stanford Health Care, Stanford Medicine Partners and Stanford Health Care Tri-Valley. Protecting the Stanford Medicine brand and what it stands for as a trusted source for education, research and clinical care is at the core of this position.

This is a tremendous opportunity for the candidate who has a track record of demonstrated results, team leadership, and influential relationships. They'll "see" the big picture and help mentor their team, have an active "voice" with clients, and ultimately, play a significant role in Stanford Medicine's marketing successes.

Locations
Stanford Health Care

What you will do

• Nurtures teams to build effective and valued relationships with key stakeholders across Stanford Medicine by providing leadership, education, marketing direction and knowledge-based recommendations
• Advances the use of market research, financial data (as available) and other clinical operation reports to ensure marketing efforts align with business needs and dynamic market conditions
• Uses analytical expertise to assess/monitor data and campaign performance
• Ensures clear communication and effective collaboration between Marketing and other departments
• Guides, inspires and coaches team members to help them achieve their professional goals
• Collaborates cross-functionally to enable consistent application of the Stanford Medicine brand and ensure seamless utilization of clinical content across channels
• Understands the goals and strengths of the Stanford Medicine brand and builds a highly collaborative partnership with clinical and operational leaders across Stanford Medicine
• Partners with all of Marketing to share Book of Business (BoB) knowledge, including priorities, key differentiators, patient and customer benefits and business KPIs
• Creates and fosters relationships at senior levels of executive management and faculty leadership to ensure Marketing is recognized and valued for expertise, knowledge, and results
• Oversees the management of a high performing PMO, ensuring the group meets project deadlines, within budget and on target using program and project management tools
• Manages and has input and combined oversight of the annual Marketing budget
• Collaborates with a variety of internal and external teams to achieve desired results, providing subject matter expertise, leadership, and influence to gain alignment and support across the organization identifying areas for process improvement, operational efficiencies, industry best practices, etc.

Experience Qualifications

• Successful integrated marketing leader with the ability to “see” big ideas and bring them to life.
• Proven client credibility – clients listen to what you say with the ability to set and manage expectations and and effectively push back as needed.
• Has a dogged focus on execution and driving results and can strike a balance between fostering the relationship and doing what’s right for the business and organization; can sell the work, sometimes delivering ideas clients are not comfortable with by providing a compelling vision and an informed POV backed by strong rationale.
• Ten (10) years of progressive responsibility with directly related work experience, including eight (8) years of supervisory responsibility
• Hospital and/or healthcare experience preferred
• Clinical operations and/or revenue and finance background helpful

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $100.03 - $132.51 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.