Administrative Assistant 2

Summary Of Duties And Responsibilities

• Service contract management including:

o Closely monitoring of service sales opportunities and notify Regional Service Manager for action.

o Entry into ERP and CRM.

o Proactively contacting customers for contract renewal prior to expiry.

o Invoicing of service contracts as necessary.

• Billable work management including:

o Quoting customers for work as required.

o Invoicing customers for work as required.

• Provide Hologic customers with:

o Annual certification documentation.

o Service history reports.

o Customer Service KPI Reports.

• Close Liaison with regional Team Leads ensuring:

o Continuity of service across business.

o Sharing of resources as required to support workload requirements.

• Back up Field Service Engineer as required to provide telephone triage for service issues for Korea customers.

• Coordinate FSE workloads with Regional Service Manager in Korea.

• Track effectiveness of relevant continuous improvement projects and actively report on progress.

• Perform other related duties as assigned by your manager from time-to-time.

Qualifications

• Must be capable of multi-tasking, setting priorities and scheduling work activities.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments
• Willing to work flexible hours and overtime on short notice. • Giving positive impetus to the team members and the organization.
• Excellent communication and interpersonal skills, including excellent English skills (optional)

Education

• Bachelor'S Degree.

Additional Details

• Must be able to lift a minimum of 50 pounds.
• Strong computer literacy.
• Strong communication skill.