Solution Engineer, CS and CX

Are you insatiably curious, fired-up about customer experience, and itching to solve business challenges in today’s AI-powered world?

Join Microsoft as a high performing public sector Customer Service and Customer experience Solution Engineer —and bring your CcaaS, CRM ,CS and Copilot Studio super-skills. Here, you’ll push the limits of what’s possible, crafting next-generation customer-engagement solutions that deliver real-world impact. Collaboration, creativity, and continuous learning aren’t just encouraged its what we do.

Power Platform is one of Microsoft’s fastest-growing clouds, spanning Sales, Customer Service, Digital Contact Center, and Customer Insights. Paired with the low-code agility of Powerplatform and Copilot Studio, and the rest of the Power Platform toolkit, these tools empower organizations to connect with customers in smarter, faster, more connected ways.

Responsibilities

• Be the trusted advisor. Guide our largest customers through secure, scalable solution designs that fuse Power Platform apps with Copilot Studio conversational AI and end-to-end Power Platform automation.
• Lead hands-on engagements. Orchestrate proofs of concept, demo's, and architecture workshops that turn tech theory into contact-center reality.
• Accelerate transformation. Migrate legacy CRMs, IVRs, and home-grown apps onto Power Platform and Copilot-enabled Power Platform solutions, unlocking unified data, real-time insights, and AI-assisted service.
• Craft intelligent experiences. Use Copilot Studio to build, test, and deploy custom copilots that handle routine inquiries, surface contextual knowledge, and escalate edge cases to agents with full conversation history.
• Influence product direction. Feed frontline learnings back to engineering so Power Platform and Copilot Studio continue to delight customers.
• Align to our customers solve business problems for our largest customers across multiple industries.

Qualifications

Required Qualifications

• 5+ years of experience in technical pre-sales, solution architecture, or consulting roles.
• 5+ years technical pre-sales or technical consulting experience
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experienc
• OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
• OR equivalent experience

Preferred Qualifications

• 10+ years technical pre-sales, technical consulting, or technology delivery, or related experience
• OR equivalent eexperience
• 10+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Power Platform, Endpoint Management, Power BI, Power Platform Architect and Development exams, Cloud Platform Technologies, Information Security, etc.)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.