Guest Service Agent Banquet Reception (m/w/d)

Be Empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability  to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be You.

At our dual-brand hotel “Sheraton & Marriott Frankfurt Airport Hotel,” two premium brands come together to form one employer! You’ve found your passion for guest service and event hospitality? Then join us as Guest Service Agent – Banquet Reception (m/f/d) and become part of our Banquet and Events Team. Two brands – endless possibilities!

Your Key Responsibilities Include:

• Welcome and host our event and conference guests 
• Ensure guest satisfaction throughout the banquet and event areas 
• Fulfill individual guest requests during events  
• Act as the primary contact person for organizers regarding last-minute changes and communicate them to the banquet team 
• Create menu cards and signage for events 
• Deliver exceptional service experiences together with the team

Be Able.

• Eagerness to grow, learn, and be part of a family-like and ambitious team 
• Calm and confident even in high-pressure situations or with special guest requests 
• Hospitality mindset is key – whether you're experienced or just starting out 
• Strong communication skills in German and English; additional languages are a plus

Be Connected.

• We’re excited to hear from you!
• Once your application reaches us, we’ll get back to you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.

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