Patient Care Technician I, Full Time, Gastroenterology, Morristown

Budget Responsibility:  Assists management with maintaining par inventory levels in a fiscally responsible manner.

Authority/Decision Making Level:  Under the direction of a physician, takes appropriate clinical actions using available resources, to achieve positive outcomes for patients, visitors, and staff.  Independently prioritizes daily tasks and assignments.  Identifies and recommends opportunities for improvement in order to ensure patient safety and quality outcomes.  Responds to urgent and unplanned situations appropriately. 

Problem Solving:  Capable of making decisions to ensure patient safety and promote quality patient care. 

Information Management:  Utilizes computer systems as required.       

Working Conditions:  Works in a typical ambulatory care environment where there are limited physical discomforts due to temperature, dust, noise, lighting, etc.  Possible exposure to communicable diseases, hazardous materials, and pharmacological agents with little likelihood of harm if established health precautions are followed. Work requires ability to stand, stoop, bend walk and sit.  The position requires keyboard activity, pulling and filing.  Requires ability to assist patients for transportation. Overtime and the use of staff sharing at other work locations may be required.                                                            

Essential Job Functions:

Administrative Functions:  Communicates with endoscopy departments to schedule patients procedures. Interacts with patients to ensure they have their pre procedure instructions, obtain prior authorizations, and work with clinical team to ensure necessary testing is ordered and completed. Reviews daily appointment schedule with provider and develops a plan for patient care activities. Obtains Pre-Op paperwork, labs, referral consultation notes, and hospitalization and ED records prior to appointment as needed.  Forwards clinical information to specialist at least 24hrs prior to scheduled appointment or procedure.  Processes lab letters, referrals and forms, and obtains prior authorizations for medications, referrals and tests per insurance requirements.  Tracks labs and referrals, scans and indexes appropriate documents, documents all communication with patient per EPIC standards. Collaborates with team to accommodate same day requests, checks and responds to emails and pools daily.  Ensures work area is stocked with current forms for daily work and computer downtime.  Demonstrates proficiency in the use of required computer systems.

Professional and Organizational Development: Constructively participates in departmental and committee meetings and shares ideas and best practices for improving operational and clinical workflow.  Completes all required training prior to the due date and attends at least one professional development activity each year.  Participates in employee engagement activities and patient satisfaction improvement efforts.

Clinical Functions:  Prepares  patients for provider visit.  Ensures exam rooms are neat, clean and stocked. Observes, records and reports patient responses to medical care provided during appointment. Prepares, administers and documents as ordered by provider and/or standing order policy.  Assists provider with office procedures and collection of specimens.  Processes prescriptions per provider instruction and policy.  Adheres to infection control and hand hygiene guidelines during all patient care activities. Recognizes and adheres to National Patient Safety Goals and AMG safety policies.  Reports safety concerns promptly via Clearsight system.  Performs Environment of Care laboratory quality control per policies.  Contributes to team and practice site operations by covering co-workers and providers during training, meetings, and lunch and/or as needed. 

Communication: Excellent interpersonal and verbal communication skills; appropriate telephone etiquette, knowledge of how to assist patients in a timely manner with concerns and/or complaints.  Telephones patients as per the physician’s instructions.  Communicates with insurance carriers to obtain authorizations for procedures and pharmaceuticals. Follows up on referrals.  Handles patient’s requests for medical information, copies of medical records, refills, and test results, etc. as instructed by the physician. Obtains patient release forms in accordance with patient confidentiality and medical record release policies. 

Education:  A high school degree or GED equivalent is required. BLS certification required upon hire.                                                                                                                                                                                                                                             

Knowledge:  Familiarity with computer-based patient appointment scheduling, registration systems and electronic medical record.  Medical terminology required.  Ability to confirm current medications.

Skills:  Effective interpersonal skills and demonstrated written and verbal communication skills.  Effective time management and organizational skills.  Effective clinical skills appropriate for the ambulatory care setting. Must demonstrate competency to include but not limited to:  blood pressure measurement, anthropometric data, EKG’s and blood draws.

Required Licensure, Certification, etc.:  Valid BLS (re)certification required upon hiring.

Machines, Tools, Equipment:  Ability to operate office equipment such as computer, phones, fax, copier, scanner, etc.  Ability to operate medical equipment per departmental guidelines.

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time.  We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

Eeo Statement

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.