Senior Customer Success Specialist

Nabors Drilling Solutions is seeking a Senior Customer Success Specialist to lead high-impact customer engagement initiatives within the RigCLOUD team. In this advanced role, you will serve as a trusted advisor to our most strategic customers, driving platform adoption, operational optimization, and long-term retention. You will leverage deep industry expertise and a strong understanding of drilling operations to proactively align customer objectives with the capabilities of RigCLOUD, ensuring measurable business outcomes.

The Senior Customer Success Specialist will also play a key role in mentoring junior team members, leading cross-functional improvement projects, and influencing product direction based on strategic customer insights. Acting as both a relationship builder and a technical consultant, you will work closely with Sales, Product Development, Training, 24/7 Support, and Operations to enhance customer value and contribute to the ongoing growth of the RigCLOUD business.

• Serve as the primary point of contact for high-value or complex customer accounts, building trusted partnerships that drive adoption, satisfaction, and expansion.
• Conduct executive-level business reviews, demonstrate platform ROI and align solutions to evolving customer strategies.
• Anticipate operational challenges, design mitigation plans, and guide customers through best practices for platform optimization.
• Act as a senior customer advocate internally, influencing decision-making in product roadmaps, service delivery, and operational processes.
• Lead strategic onboarding plans for enterprise customers, ensuring seamless integration and rapid time-to-value.
• Design and deliver advanced training sessions tailored to diverse audiences, from field personnel to executive stakeholders.
• Develop scalable enablement resources, such as knowledge bases, playbooks, and workflow guides, to elevate customer self-sufficiency.
• Analyze complex customer usage data to identify adoption trends, operational efficiencies, and growth opportunities.
• Produce detailed performance reports, highlighting KPIs, ROI metrics, and actionable recommendations for both customers and internal leadership.
• Partner with Sales and Product teams to identify upsell and cross-sell opportunities based on usage patterns and customer objectives.
• Collaborate with cross-functional teams to resolve escalations, ensuring prompt, effective solutions for high-priority issues.
• Mentor and coach junior Customer Success team members, sharing best practices and contributing to skills development.
• Lead internal initiatives to enhance customer experience, streamline processes, and implement operational efficiencies.

#Li-Tl1

• 5+ years of experience as a driller, including exposure to oil and gas industry operations.
• Proven track record of managing enterprise-level customer relationships and delivering measurable business results.
• Strong communication and presentation skills, with the ability to influence at all organizational levels.
• Highly analytical, with experience in leveraging data tools (Excel, Power BI, or similar) to drive decisions and strategies.
• Demonstrated leadership skills, including mentoring peers and contributing to team development.
• Ability to navigate complex technical environments and translate business needs into actionable solutions.

Preferred Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field (Master’s degree a plus).
• Prior experience in SaaS-based solutions for the oil & gas sector.
• Advanced understanding of directional drilling, rig operations, and real-time data analytics.
• Familiarity with CRM and customer success platforms (Salesforce, Gainsight, etc.).

Essential Skills/Physical Requirements/Working Conditions

• Exceptional relationship-building skills and the ability to act as a strategic advisor.
• Strong project management skills, with the ability to juggle multiple high-priority initiatives simultaneously.
• Flexible schedule and willingness to travel domestically up to 25%, including potential field visits.
• Comfortable working in both office and operational field environments.

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
Equal Opportunity Employer
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.  To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.