Strategic Client Executive

Strategic Client Executive

 Position Profile: Strategic Client Executive

The Strategic Client Executive is a high-level account management role responsible for cultivating relationships with senior executives (VP and above) across an assigned client portfolio (up to five accounts). This role collaborates closely with Partner Executives and Industry Strategists to develop and execute account strategies aligned with broader industry goals.

Key Responsibilities

• Develop and strengthen relationships with senior-level client executives.
• Understand client business challenges and objectives through strategic engagement.
• Lead the business planning process in collaboration with clients, focusing on account-level strategy.
• Create a 12–18 month roadmap aligned with both client and industry strategies.
• Drive profitable growth through meaningful client interactions, contract retention and expansion, and service additions.
• Align internal resources—including sales, operations, and subject matter experts—to support client initiatives.
• Provide thought leadership and foster trust through collaborative engagement.
• Clearly communicate Ricoh’s industry position and value proposition.
• Build internal relationships to support account retention and growth.
• Navigate and manage client approval processes through key sponsors.
• Achieve or exceed revenue and gross profit targets.
• Utilize CRM tools to track sales activities and data daily.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 10+ years of account management experience.
• Proven experience working with executive leaders in Fortune 1000 companies.
• Demonstrated success in growing service-based offerings.

Skills and Competencies

• Strong collaboration and influence-building capabilities.
• Thought leadership in client engagement.
• Excellent verbal and written communication skills.
• Proactive mindset with creative problem-solving abilities.
• Ability to build and maintain professional relationships with key stakeholders.
• Familiarity with Ricoh’s offerings and solutions.
• Solid understanding of solution design processes.
• Technologically proficient.

Working Conditions

• Primarily office-based with standard lighting, ventilation, and noise levels.
• Diverse work assignments requiring comprehension and application of complex information.
• Minimal physical effort; mostly sedentary with occasional walking, standing, and light lifting (under 10 lbs).
• Moderate dexterity required for tasks involving calculators, keyboards, and basic tools.
• Approximately 30% travel required, which may include overnight stays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create At Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself:

At Ricoh, You Can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.