Service BDR

Description

 Join our growing team!
We are seeking a motivated and customer-focused Service Business Development Representative (BDR) to join our Service Department. The BDR plays a key role in building strong customer relationships, driving appointment traffic, and supporting overall service department success. If you enjoy helping people, working in a fast-paced environment, and being rewarded for your results, this is the career for you! This is an entry-level opportunity with room to grow into other positions in our Service and Parts Department.

What We Are Looking For:

• Strong communication skills- phone, text and email 
• Detail-oriented and highly organized
• A positive, team-player attitude
• Willingness to learn and grow within the company
• Basic computer skills (experience with Xtime and Tekion a plus

What We Offer:

• Comprehensive manufacturer and in-house training
• Opportunities for career advancement and promotions
• Employee discounts on vehicles, parts, and service
• Paid Time Off to support work-life balance
• Insurance Coverage including:
• Employee Assistance Program (EAP)
• 401(k) with Employer Match
• Medical, Dental, and Vision
• Life, Critical Illness, Short-Term & Long-Term Disability 

Essential Job Functions

The Service Business Development Representative (BDR) plays a key role in supporting the dealership’s service department by ensuring strong communication with customers, driving appointment traffic, and enhancing overall service retention. This role requires professionalism, accuracy, and excellent customer service skills in a fast-paced environment.

Core Responsibilities:

Answer and make inbound/outbound calls, emails, and texts to assist customers with service inquiries and scheduling needs.

Schedule, confirm, and manage service appointments to maximize departmental productivity.

Contact customers regarding recommended services, declined work, recalls, and routine maintenance.

Maintain and update accurate customer information in the CRM system and dealership databases.

Communicate effectively with service advisors, technicians, and management to ensure a smooth handoff and seamless customer experience.

Promote dealership service programs, specials, and offers to encourage customer loyalty and retention.

Follow up with customers post-service to confirm satisfaction and encourage future business.

Support departmental campaigns and initiatives aimed at increasing service traffic and revenue.

Provide consistent, professional, and courteous service to all customers, representing the dealership in a positive manner.

Requirements

Physical And Environmental Requirements:

Position is primarily sedentary, requiring long periods of sitting at a desk using a computer and phone.

Frequent use of office equipment including phone, headset, and computer.

Ability to communicate clearly in person, by phone, and through written correspondence.

Indoor office environment with occasional movement throughout dealership facilities.

Minimal physical demands; may include light lifting of office materials (up to 10 lbs.).

Work Schedule:

Full-time role; schedule may include weekdays, evenings, and occasional Saturdays depending on dealership needs.

Qualifications:

Strong verbal and written communication skills.

Ability to multitask, stay organized, and manage time effectively.

Customer service or call center experience preferred.

Proficiency with computers, CRM systems, and office software.