RETIREMENT SPECIALIST SUPERVISOR

Public Safety Personnel Retirement System

Honoring The Contributions And Sacrifices Of Arizona’S Public Safety Employees By Providing Outstanding Service To Those Who Protect And Govern Our State.

Retirement Specialist Supervisor

Job Location:

Address: 3010 E. Camelback Rd. Suite #200phoenix, Az 85016

Posting Details:

Salary: $47,564 - $77,500

Grade: 22

Closing Date: October 1, 2025

Job Summary:

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.

JOB SUMMARY:

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Retirement Specialist Supervisor. The Retired Members Retirement Specialist Supervisor, under the direction of the Retired Members Manager, is responsible for the timely coordination, assignment and verification of all health insurance premiums, insurance subsidy, and retirement benefits as it relates to pension payroll. In addition, this position is responsible for the verification and processing of all cancer claims as it relates to the Cancer Insurance Plan that is administered by the System.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

The Retirement Specialist Supervisor is responsible to:

• Review, assign and approve all new retirement applications to include normal, disability, surviving spouse, guardian/child, DROP, Reverse DROP, lump sum death benefits and deferred annuity for CORP and PSPRS retirement plans.
• Analyze and reconcile all application discrepancies to include benefit calculations.
• Review and coordinate CORP and PSPRS disability applications with legal counsel for statutory compliance.
• Verify and determine continuing child eligibility benefits.
• Review, assign and approve all monthly payroll adjustments to include recalculations, complex split benefits with ex-spouses, IRS levy orders, child support orders, medical and dental changes and benefit increases.
• Investigate and reconcile balancing discrepancies for pension payroll.
• Manage and assign all retirement and insurance workload to Retired Member Specialists.
• Review and approve all completed retirement and insurance work for accuracy and payment per the monthly payroll schedule.
• Train staff on retirement and insurance processes and procedures.
• Relate statute and program changes to Retired Members Specialists.
• Acts as a key Liaison to Public Safety Personnel Retirement System (PSPRS) and Corrections Officer Retirement Plan (CORP) local pension boards.
• Interpret and explain comprehensive policies, procedures and statutes to local board staff and employers regarding retirement benefits to include Deferred Retirement Option Plan (DROP), Reverse DROP, disability, return to work rules, health and cancer insurance and subsidy entitlements.
• Consult with upper management, internal staff and legal counsel on unusual situations/requests and assist with providing resolutions.
• Administer the Elected Official Retirement Plan (EORP) program benefits and serve as the EORP Local Board Secretary.
• Counsel and assist all EORP members with retirement planning.
• Determine EORP retirement eligibility and calculate pension benefits.
• Process EORP disability applications to include Internet research and conferring with third party entity to recommend quality physicians to conduct independent medical exams for disability applicants.
• Verify, enter and maintain annual active member EORP salary information, which may require physical transport of retirement files to/from the file room and scanning area.
• Research and explain comprehensive policies, procedures, laws and regulations to members, local boards, employers, internal staff, outside entities and other state agencies in regards to retirement options to include health and cancer insurance benefits, disability benefits return to work rules and annual benefit increases.
• May serve as the primary coordinator or assist with the following tasks and special projects as needed:       o Administer DROP       o Oversee and process the daily ADOA electronic add/change/term forms       o Annual permanent benefit increase program       o Administer and process the monthly Medicare eligibility letters       o Review, calculate and process the monthly contribution clean-up for retired members       o Draft and edit written procedures       o Annually evaluate and update retiree and ex-spouse benefit amounts that qualify under the excess benefit arrangement program (QEBA)       o Develop member letters and training materials for staff to include integrating new processes, procedures and software

Knowledge, Skills & Abilities (KSAs):

Knowledge Of:

• State Retirement System benefit programs.
• State and federal statutes as they relate to the retirement plans.
• Policies and procedures applicable to the System.
• Customer service techniques.
• Basic mathematical calculations.
• Computer programs such as Google Suite, Windows Office Suite, internet, phone attendant systems, basic retirement system, banking system and relational databases.

Skill In:

• Interviewing to determine level of member knowledge and understanding.
• Data analysis.
• Communicating effectively both verbally and in writing.
• Public speaking.
• Group facilitation.
• Computer operations.
• Problem solving.
• Organization and multi-tasking.

Ability To:

• Effectively explain complex policies and procedures over the phone.
• Determine and categorize the process being requested or required.
• Interact with the public in engaging, friendly and helpful manner.
• Meet deadlines with accuracy.
• Grasp and interpret policies accurately and quickly.
• Work effectively in a team environment and meet team objectives.
• Maintain a high level of professionalism and judgment.

Selective Preference(s):

• Bachelor’s degree in related field.
• Project management experience.

Pre-Employment Requirements:

Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment.

Contact Us:

• If you have any questions please feel free to contact Andrew Goodwin at agoodwin@psprs.com or 602-296-3738 for assistance.
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
• All newly hired employees will be subject to E-Verify Employment Eligibility Verification.