Front Office Specialist - GME Internal Medicine @ Marietta

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:The Front Office Specialist (Fos) Is Responsible For Illustrating Exceptional Customer Service And Focus To Wellstar'S Patients And Customers. This Includes Greeting Customers, Registering Patients At Check-In And Check Out, Answering Telephones, Scheduling Appointments, Cash Management, And/Or Adiminstrative Functions That Support The Practice'S Operations. The Fos Is An Important Team Member In Achieving Patient Experience, Employee Engagement, And Financial Goals. This Position Is Considered A Highly Functioning Position Where The Team Member Must Be Able To Multi-Task While At The Same Time Communicate With Various Customers.

Core Responsibilities And Essential Functions:

__Customer Service:__
* a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
* b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
* c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
* d. Working with both clinical staff and providers in a team approach.
* e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
__Operations/Revenue Cycle:__
* a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
* b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
* c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
* d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
* e. Contacting patients for appointment reminders
__Administrative:__
* Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
* Other duties as assigned by management.
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• Highschool Diploma or Equivalent

Required Minimum Experience:

• 1-2 years administrative front office experience in a physician practice or health care setting Preferred
• Previous customer service experience Required

Required Minimum Skills:

• Computer skills essential.
• Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.