Payment Services Coordinator

Description

Position Summary:

The Payments Services Coordinator will be accountable for assisting both internal and external customers with payment research, ACH support, payment disputes, account maintenance and payment returns. This person will also be responsible for processing incoming and outgoing, domestic, and foreign wire transfers in an efficient and accurate manner. Process card orders and card maintenance as needed. Complete all tasks within the designated service level agreements.

Objectives Of This Role:

• Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner.
• Handle and process wire transfers following the Bank’s policies and procedures to minimize losses to the bank and customers.
• Perform data entry and maintenance changes.

Responsibilities:

• Intake and process wire transfers, including verifying customer was properly identified via the policy and procedures in place, verifying sufficient funds and getting proper authorization.
• Review and maintain Wire Pin agreements.
• Balance Cashier Check account and wire funds accordingly.
• Monitor daily balances for the correspondent banks, wiring funds to appropriate banks for daily settlement of F&M; keep supervisor informed of liquidity position throughout the day.
• Track Reg E foreign wires daily and report to PNC monthly. Process the refund transaction.
• Process card orders and card maintenance as needed.
• Review card audit reports daily to ensure accuracy and integrity of card orders and maintenance. Ensure cards tied to closed checking and savings accounts are closed correctly.
• Review report of cards closed by the dispute center daily and order replacement cards.
• Review active temporary debit cards to ensure timely closing upon customer receipt of permanent card.
• Confirm temporary card inventory with monthly branch audits.
• Prepare shipments of temporary card inventory and forward to branches to replenish supply as requested.
• Review returned debit cards. Reach out to customer to confirm correct mailing address. Forward to correct address or branch.
• Support customers and employees in payment research and troubleshooting.
• Assist with payment disputes and processes.
• Review off ages submitted for ITM terminals. Research and process provisional (and/or final) credit to customer accounts as required following Reg E.
• Balance and reconcile various Bank ledger and checking accounts.
• Process ACH return items daily.
• Review the invalid account report and submit Notification of Change (NOCs).
• Review the Death Notice Report from the Department of Treasury daily, along with death certificates received in Director. 
• Process Treasury ACH Reclamations as needed.
• Review monthly ACH return activity for our originators and report to management.
• Review COD Checks issued report and process transactions daily. Prepare recon for weekly review by Payment Services Supervisor.
• Review Pending TIN items for new safe deposit box applications or terminated leases. Ensuring the lease is complete, open the box in the system. Run applicable transactions to close boxes for terminated leases.
• Review the Safe Deposit Box non-post report in Director daily. Make necessary corrections to post the transactions to the correct account.
• Perform other such duties as assigned.  
• Provide exceptional service to internal and external customers aligned with service level agreement and key performance indicators.
• Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

Requirements

Qualifications: Education And/Or Experience:

• High school diploma or equivalent; minimum of 2 years banking experience and prior knowledge of payment operations (ACH & Wires) preferred; and/or equivalent combination of education and experience.
• Basic math and computer skills
• Excellent communication, customer service, and time-management skills
• Strong dedication to accuracy and efficiency 

ADDITIONAL REQUIREMENTS: Certificates and Licenses

• Valid Driver’s License 

Compliance:

• As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance.
• Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department.

Diversity Statement: Non-Exempt/Hourly Competencies:

• Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
• Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.