Multisite Practice Manager – Primary Care & Immediate Care

Description

Multisite Practice Manager – Primary Care & Immediate Care 

• Location: Northern Virginia 
• Reports To: Regional Practice Manager 
• Employment Type: Full-Time, On-Site  

About the Role We are seeking a dynamic and experienced Multisite Practice Manager to lead the daily operations of 2–4 Primary Care and Immediate Care clinics in Northern Virginia. In this role, you will: 

• Oversee clinical and administrative staff (Front Desk and Medical Assistants). 
• Ensure operational excellence, patient satisfaction, and high-quality care. 
• Partner with the Regional Practice Manager and Regional Medical Director to align day-to-day operations with organizational goals. 

This position requires full-time, on-site presence (40+ hours per week) and regular travel between assigned clinics.  

Key Responsibilities

Operational Leadership

• Oversee daily operations across multiple clinics. 
• Improve workflows to maximize patient flow and reduce wait times. 
• Implement and monitor compliance with SOPs across all sites. 

People & Site Management 

• Recruit, train, schedule, and supervise clinical and administrative staff. 
• Foster a collaborative, high-performance team culture. 
• Conduct staff meetings, huddles, and performance reviews to drive engagement and retention. 
• Serve as the main contact for vendors, IT, and site-related activities. 
• Ensure compliance with regulatory and internal quality standards through audits. 
• Provide coaching, performance management, and corrective actions when needed. 

Patient Experience & De-Escalation 

• Act as the point of escalation for patient complaints and billing concerns. 
• Apply conflict-resolution and de-escalation techniques to ensure a safe, respectful environment. 
• Train staff on customer service and patient communication best practices. 

Required Qualifications

• 2+ years of healthcare management experience (multi-site Primary Care or Urgent Care strongly preferred). 
• Proven ability to recruit, lead, and develop teams. 
• Experience handling patient escalations in high-volume settings. 
• Working knowledge of EHR systems (Athena, eClinicalWorks, Epic, or similar). 
• Bachelor’s degree in Health Administration, Business Administration, Public Health, or related field. 
• Driver’s license and ability to travel within a 25-mile radius. 

Preferred Qualifications

• Bilingual in Spanish. 
• Previous clinical experience (CNA, MA, LPN, or RN). 
• Master’s degree in Health Administration or related field. 
• Proficiency with data analysis and KPI monitoring tools (Excel, Tableau, Power BI, etc.). 
• Excellent communication and leadership skills. 
• Calm and professional under pressure, with strong conflict-resolution skills. 
• Ability to multitask and prioritize effectively in a fast-paced environment. 

Why Join Us? As a Multisite Practice Manager, you will play a vital role in shaping patient experience and clinic performance across multiple locations. This is a unique opportunity to: 

• Lead and grow high-performing teams. 
• Drive improvements in patient care and operational efficiency. 
• Work in a collaborative, mission-driven environment committed to patient-centered care. 

If you are a motivated leader who thrives in a fast-paced, dynamic healthcare setting, we encourage you to apply today.