IT Desktop Support Technician

About Terra Remote Sensing Inc.

We are an international mapping company specializing in the acquisition, analysis, and production of spatial data. Terra Remote Sensing Inc. offers world-class expertise in digital airborne mapping, hydrographic charting, marine geophysics, and geomatics support services. 

You are a person who likes solving tech puzzles, being a user-friendly hero, working with cutting-edge tools, and in a collaborative, friendly environment.   This role is a key part of the IT and R&D team, supporting IT needs of 100 employees across our North American business.

Responsibilities:

Reporting to the IT Supervisor, the successful candidate is responsible for:

• Providing efficient and first-rate internal IT customer service support.
• Maintain and organize the Ticket system as first point of contact for staff.
• Build/upgrade computers and keep inventory. Maintain and track Hardware Inventory with proactive planning and management.
• Facilitate Desktop OS software updates and hardware upgrades.
• Maintain configuration and usability of staff computers.
• Test new software and configurations.
• Setting up and deploying IT equipment for new staff.
• Other projects may be assigned as they arise.

Job Requirements

• Related degree or program of study.
• Excellent verbal and written communication skills.
• Ability to use an organized and methodical approach to prioritize and work efficiently with multiple demands.
• Ability to troubleshoot.
• A team player willing to help out with other office matters from time to time, honesty and dependability are a must.
• Experience in a Microsoft Office 365 environment.
• Planning to pursue AZ-800, AZ-801, and CCNA or maybe have these in progress.
• Some working knowledge of Active Directory, FTP, VPN etc.…
• Knowledge of or interest in Linux and BSD is a definite asset.
• A keen interest in Open Source.
• An interest in building automation tools via scripting, programming etc is a definite asset.
• A personal interest in geography and the world of digital mapping is a ‘nice to have’ too.
• Ability to work evening and weekend shifts on occasion.

Job Classification

Location:

Job Classification

Location:

Mills Rd, North Saanich.  Due to the hands-on nature of the job, the work is to be performed in the North Saanich, B.C office location.

• Job type:Full-time 40 hours per week
• Paid sick and vacation days, wellness fund, tuition reimbursement and benefits.
• Wage:  $55,000 to $60,000 per annum depending on experience.  This position is eligible for overtime.

Additional Information

Terra is an equal opportunity employer, committed to the principle of equity, diversity and inclusion in employment.

If you are interested in applying for this opportunity, please visit www.terraremote/careers to apply through our recruitment link and include your cover letter and resume.