Customer Solutions Design Analyst

Why This Job Matters

The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.

What You’Ll Be Doing

• 1. Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
• 2. Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
• 3. Assists in review and validation processes for both new developments and in-life products and services.
• 4. Assists customer migration planning and implementation.
• 5. Assists change management, providing impact assessments and design documentation updates.
• 6. Ensures that designs adhere to architectural principles and policies.
• 7. Assists parties within the project lifecycle to determine the optimum solution design for customers.
• 8. Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
• 9. Assists in the implementation of ways to improve working processes within the area of customer solution design.

The Skills You’Ll Need

TroubleshootingBusiness StrategyPresenting/DemonstratingRequirements AnalysisRoot Cause AnalysisRequirements GatheringNegotiationCommercial AcumenBusiness AnalysisSolution DesignTechnology MigrationProposal DevelopmentSolution ArchitectureDecision MakingGrowth MindsetInclusive Leadership

Our Leadership Standards

• Looking in:
• Leading inclusively and Safely
• I inspire and build trust through self-awareness, honesty and integrity.
• Owning outcomes
• I take the right decisions that benefit the broader organisation.
• Looking out:
• Delivering for the customer
• I execute brilliantly on clear priorities that add value to our customers and the wider business.
• Commercially savvy
• I demonstrate strong commercial focus, bringing an external perspective to decision-making.
• Looking to the future:
• Growth mindset
• I experiment and identify opportunities for growth for both myself and the organisation.
• Building for the future
• I build diverse future-ready teams where all individuals can be at their best.