Global Supply Chain & Customer Service Specialist

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Please apply until October 2, 2025

• Role type: Permanent
• Line Manager: Global Supply Chain & Customer Service Team Lead
• Duty Post: Taguig 

Global Supply Chain & Customer Service Specialist

Are you passionate about keeping supply chains running smoothly and ensuring customers receive their products on time? JTI GBS Manila is looking for a Global Supply Chain & Customer Service Specialist to support order-to-delivery processes and partner with markets, factories, suppliers, and logistics providers. You will play a key role in driving efficiency, accuracy, and collaboration across global operations. If you thrive in a fast-paced environment and enjoy problem-solving, teamwork, and cross-functional collaboration, we’d love to hear from you. 

Key Responsibilities:

• Order & Supply Coordination: Process sales and purchase orders in SAP ECC/IBP, monitor shipments in the Transportation Module, and ensure timely delivery of products in line with customer and market requirements.
• Documentation & Compliance: Prepare SAP and non-SAP documents (e.g., invoices, certificates of origin, customs clearance papers) in accordance with JTI policies and customer regulations. Ensure compliance with J-SOX and audit requirements.
• Customer & Market Support: Act as a link between factories, suppliers, logistics partners, and markets, resolving issues promptly to guarantee high-quality service and smooth operations.
• Continuous Improvement: React swiftly to changes in taxation, regulations, or supply conditions. Analyze business impact, propose solutions, and support initiatives to improve efficiency and compliance.
• Cross-Functional Collaboration: Partner with Finance, R&D, Global Logistics, and other functions to resolve order, billing, and vendor payment issues while supporting end-to-end business continuity.

What We’Re Looking For:

• University degree in Supply Chain Management, Engineering, or a related field.
• 3–5 years of experience in Supply Chain and Customer Service within a multinational environment; at least 12 months in a GSC & CS Associate role (preferred).
• Fluent in English (spoken and written); additional languages such as French or Spanish are an asset.
• Proficiency in SAP Hana or other ERP systems, with solid MS Office skills.
• Strong knowledge of logistics processes and order-to-delivery operations.
• Detail-oriented, organized, and proactive problem solver with the ability to collaborate across diverse teams. 

What To Expect:

Enjoy flexible work arrangements, wellbeing programs, career growth opportunities, and excellent benefits—including our unique family leave policy. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor and Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.