Front Office Assistant Nights

Front Office Assistant Nights

• Department: Front Office
• Employment Type: Seasonal - Full Time
• Location: Merton Hotel

Description

We take pride in delivering exceptional experiences and creating magical memories. Our success is built on the passion and dedication of our team, and we invite you to join a workplace where excellence goes beyond the ordinary—for both our guests and our colleagues.

We’re thrilled to have been named Jersey Best Workplace 2024 – Large Enterprise Winner, a recognition of the incredible culture and spirit that define our team.
We have an exciting opportunity for a passionate and enthusiastic individual to join our team at the Merton Hotel as a Front Office Assistant (Nights)  for the 2026 season. 
For over 90 years, the Merton Hotel has been delighting guests as Jersey's largest resort hotel, offering an unparalleled range of facilities. The hotel boasts 286 bedrooms and 28 self-catering units in various styles, multiple restaurants and bars, and Jersey’s only tropical hotel leisure complex. Guests can enjoy indoor and outdoor pools with an 80-metre water slide and FlowRider®, as well as some of the best evening entertainment options for both children and adults. Additionally, the Merton features kids' clubs and nightly entertainment.

What Exactly You Will Be Doing

As a Front Office Assistant (Nights), you will be the cornerstone of our evening operations, ensuring a seamless and welcoming experience around the clock. Your role is crucial in providing exceptional service, handling night audits, and managing administrative tasks with efficiency and a positive attitude.

Bringing a genuine passion for hosting and a confident, enthusiastic manner, you will serve as a key ambassador for our front office team. Your keen eye for detail, organisational skills, and commitment to exceeding guest expectations will shine as you manage front office operations, uphold safety and security, and address any guest or team concerns that arise during the night.

In this vital role, you will help create magical memories, consistently upholding high standards and delivering exceptional service. Join us and play a central role in ensuring our guests have a superior stay, every night.

Does The Below Sound Like You?

• A passion for delivering exceptional customer service and creating magical memories for both our guests and colleagues.
• Genuinely friendly and caring.
• Enjoys working as part of a team.
• Ambitious and hard working.
• Good command of English.
• Thrives on taking responsibility and working in an empowered environment.
• Hungry for personal development.
• At least 2 years previous experience in a similar role within the hospitality industry. 
• A Qualification in Hospitality studies.

Why Work At Seymour Hotels Of Jersey

We are passionate about our work and believe it truly makes a difference! We strive to create magical memories not only for our guests and owners but also for our colleagues. At the end of each day, we hope our team members have either learned something new or had a fun and an enjoyable day.

What else is in it for you? 

Memorable experiences
Team Building and Fun (Summer Family BBQ, Annual Colleague Party, Colleague Bowling, Colleague Talent Show, Beach games and surfing lessons, Movie Nights, etc

Community Engagement and Giving Back ( Participation in “It's a Knockout” Charity Event, Jersey Marathon, Car Boot Sales, Beach Clean Up, Green Team, etc.)

A great island lifestyle! Jersey enjoys unspoilt beaches, clean and pure sea air, and beautiful countryside. It is a safe and secure location and has a good climate.  Financial Stability
A competitive salary
Live-in accommodation is available at a very favourable rate including all bills, Wi-Fi, and 3 meals per day. Recognition schemesReferral Scheme ‘Introduce a Star’ where you can earn extra money
We take part in "Visit Jersey Team Pass" -  Free pass in to local visitor attractions Uniforms provided
 
Recognition and Career Development
Employee social events
Internal transfer and promotion opportunities.
In-house and external training and development team with a strong focus on career progression and personal growth.
Long Service Awards
Recognition schemes
Health and Wellbeing Support
Free, delicious and nutritious meals on shift in our Employee Restaurant 
Company sickness benefit scheme – After 6 months 
Free Flu vaccination
24-hour Employee Assistance Programme - Hospitality Action.Spectrum life – wellbeing App
Access to Mental Health First Aiders
Eye test vouchers 
Join Seymour's Running Club. 
Discount Gym RatesHoliday days