Medical Laboratory Manager (Doha)

Company Description

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

The Medical Laboratory Manager is responsible for overseeing the daily operations of the laboratory, ensuring the delivery of accurate and timely diagnostic results that support patient care. This role involves managing staff, maintaining quality control and regulatory compliance, and implementing operational strategies to optimize laboratory efficiency. The manager plays a critical role in fostering a culture of safety and continuous improvement, while also liaising with healthcare providers and administration to ensure laboratory services meet the evolving needs of patients and clinicians. Ultimately, the Medical Laboratory Manager's purpose is to uphold the highest standards of laboratory practice and contribute to effective patient diagnosis and treatment. 

Essential Duties & Responsibilities:

General:

• Manage laboratory services in support of the ESHC and patient care including basic procedures not limited to hematology, urinalysis, microbiology, chemistry, and serology. 
• Maintain sufficient inventory of material supplies and equipment for performance of duties, coordinate preparation and procurement of chemicals, reagents, stains and solutions as appropriate.   
• Formulate short and long-range goals for the clinical laboratory unit, set priorities, assign responsibilities, and establish timetables; project future needs and formulate strategies consistent with projections. 
• Manage the operational policies and procedures of the clinical laboratory department; coordinate with medical staff on issues which impact laboratory services. 
• Prepare weekly and monthly activity reports reflecting volume of work, procedures utilized and output results; and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. 
• Develop and monitor laboratory programs to include laboratory quality control procedures, installation and maintenance of laboratory equipment and compliance with federal regulations  
• Perform other related duties incidental to the work described herein or as directed by Ancillary Manager. 
• Maintain sufficient inventory of material supplies and equipment for performance of duties, coordinate preparation and procurement of chemicals, reagents, stains and solutions as appropriate. 
• Demonstrate proficiency with hospital and departmental practices that reflect Joint Commission, COLA, CLIA, CMS, OSHA, HIPAA, Quality Improvement, and EPA Water Testing Standards and performs work at a level to meet these standards; demonstrate technical proficiency through successful participation in laboratory Proficiency Testing programs. 
• Maintain and protects the confidentiality of patient information 
• Is accountable for maintaining and improving own laboratory knowledge and skill competence. 
• Provides patient care that promotes the safety and well-being of all patients in the hospital and clinic departments on a 24-hour basis. 
• Supports the hospital’s philosophy, objectives and goals and organization mission and vision 
• Respects and supports patient rights. 
• Promotes and practices positive customer and peer relations and cost containment for the Laboratory Department and patient. 
• Fosters constructive relationships as a team member within the Laboratory and with the members of other departments. 
• Maintains professional conduct. 
• Assists in reviewing and revising policies and procedures.  Strong background in computer skills desired. 
• Supports and enforces infection control policies and procedures. 
• Participate in mass-casualty drills twice a year and remain available for on-call coverage. 
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.     

Personnel

• Develop and monitor recruitment, selection, and personnel orientation for newly hired employees. 
• Responsible for monitoring time and attendance and ensuring laboratory employee completion of required electronic timecards 

Pre-Analytic

• Demonstrate cultural sensitivity in all communications with coworkers and clients, fostering an inclusive and respectful work environment that values diversity. 
•  Instructing healthcare providers and clinicians in collection and preservation techniques of specimens for analysis on both adult and pediatric patients. Works with other laboratory staff members in all areas of the laboratory, or as assigned, to complete patient specimen analysis. 
• Performs quality control procedures, ensuring validity and accuracy of test results. 
• Serve to cover laboratory needs outside of routine hours by sharing on-call duties with other Laboratory Technologists. 

Post Analytic

• Coordinate and participate in performance and interpretation of complex technical duties in support of medical laboratory testing; record determinations and results for review by physician/provider staff; perform a variety of assays on human, veterinary and environmental specimens.  
• Proficiently and consistently complete accurate, concise and legible documentation of laboratory testing results and records. Includes documentation of maintenance, quality control, calibration, and other laboratory records. 
• Ensure remedial action is taken and documented whenever testing systems deviate from established performance specifications. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications

Experience Required:

• Must possess current skills in Blood Bank, Chemistry, Hematology, Microbiology and Urinalysis 
• Ability to demonstrate dexterity, knowledge, and ability to complete assigned laboratory tasks and skills, attention to detail and compliance with all appropriate regulatory and safety requirements including standard precautions and hazardous chemical handling. 
• Ability to train, orient and evaluate the job performance of personnel. 
• Require knowledge and analytic abilities to perform highly complex testing, to interpret findings, perform calculations, calibrate instrumentation and review testing performed by other technologists. 
• Working knowledge of and ability to implement the requirements for COLA, CLIA, and CLIP Laboratory Accreditation. 
• Ability to maintain quality, safety and infection control standards. 
• Considerable knowledge of laboratory equipment, instrumentation and terminology; considerable knowledge of computers and computerized lab equipment. 
• Experience involving patient contact, customer service in a medical setting, strong communication skills both verbal and written. 
• Must possess visual acuity required to distinguish fine gradations of color and/or texture.  
• Proficient oral and written communication abilities in English. 
• Flexible and willing to work in a culturally diverse environment. 
• Applicants for the laboratory technologist position must demonstrate the absence of color blindness as evaluated by a color vision screening examination (Ishihara or equivalent). Laboratory personnel must be able to determine and confirm laboratory test results, which requires verification of normal color vision.  

Education Required:

• Bachelor's degree in biology / chemistry or medical laboratory science, or in a related scientific field with a demonstrated internship in an approved clinical laboratory training program, or equivalent. 
• Current certification with a nationally recognized registry such as MT(ASCP) or home country equivalent. 
• Obtain provided Basic Life Support (BLS) certification. 

Other Special Qualifications:

• On call requirements as part of a rotation if required. 
• Must be able to read, write and speak English to effectively communicate. 
• This position is unaccompanied. 
• Ability to obtain a base security clearance. 
• Must be able to relocate to Doha, Qatar. 
• A valid passport from Country of Record is required and must be in your possession prior to relocation. You must maintain a current passport during your stay. 

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include paid time off and an annual bonus.  International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.