Account Representative

Company Description

About Us

At Captura Hall, we specialize in crafting impactful communication strategies that help brands build clarity, trust, and resonance with their audiences. Based in Miami, we’re a dynamic and forward-thinking team focused on driving results through compelling messaging, internal alignment, and effective stakeholder communication. Whether it's through written content, strategic presentations, or internal initiatives, our work helps organizations communicate with purpose and power.

Job Description

Job Description

Captura Hall is seeking a driven and results-oriented Account Representative to manage client relationships, maintain account health, and support business development goals. You will act as the primary point of contact for assigned clients, ensuring satisfaction and identifying opportunities for growth. This role requires strong communication, problem-solving, and organizational skills.

Responsibilities

• Serve as the main liaison between the company and assigned clients
• Manage, update, and monitor client accounts
• Ensure timely resolution of client inquiries and requests
• Identify and pursue upselling or cross-selling opportunities
• Maintain detailed records of client communications and account activity
• Collaborate with internal departments to deliver client-focused solutions
• Monitor market trends and contribute to strategic planning
• Prepare and present performance reports and proposals to clients

Qualifications

Qualifications

• Proven experience in account management, customer service, or sales
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple accounts with attention to detail
• Proficiency in CRM systems and Microsoft Office Suite
• Bachelor’s degree in Business, Marketing, or a related field preferred
• Bilingual (English/Spanish) is a plus but not required
• Competitive annual salary: $60,000 – $64,000

Additional Information

Benefits

• Opportunities for internal promotion and career development
• Skill development and training programs
• Collaborative and supportive team environment
• Paid time off, holidays, and wellness support