Lead AI Platform Operations Engineer- #AIDA

Powering the Future with AIDA

To lead the next phase of our AI evolution, we’ve launched a new business unit AIDA – Artificial Intelligence & Data Analytics – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate, innovate, and serve to embed intelligence into every layer of our business.

At Singtel, this is more than a technology upgrade. It’s a strategic transformation that redefines how value is created across the enterprise core— augmenting human capabilities and unlocking entirely new potential. It is a transformation journey by aligning people, platforms, and processes under one cohesive strategy. Our mission is to build AI literacy, and foster a culture where intelligence empowers people.

We welcome you to join us on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core. Grow with us in a workplace that champions innovation, embraces agility, and puts human potential at the heart of everything we do.

Be a Part of Something BIG! 

• Responsible for ensuring the high availability, reliability, and performance of our Azure-based AI cloud platform
• Lead proactive monitoring, outage detection, and incident response to minimize downtime and operational risk
• Design and maintain disaster recovery and business continuity processes to safeguard critical AI workloads
• Oversee cybersecurity operations, including vulnerability management, audits, and compliance with security standards for AIDA’s AI platform
• Collaborate closely with MLOps, LLMOps, and engineering teams to integrate automation, observability, and security best practices into platform operation

Make An Impact By:

• Lead availability monitoring, outage detection, and performance optimization of our Azure AI cloud platform
• Manage incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity
• Oversee cybersecurity operations including vulnerability management, threat detection, and access control enforcement
• Handle security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices
• Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows
• Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives
• Lead AIDA AI platform operations function and coordinate distribution of work within team

Skills For Success:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 6 years of experience in cloud administration and/or operations
• Deep expertise in Azure operations and monitoring services including Azure Monitor, Log Analytics, Application Insights
• Strong background in incident management, SRE practices, and disaster recovery design
• Hands-on experience with cloud security operations: IAM, SIEM/SOAR, vulnerability management, firewalls, endpoint detection
• Proficiency in infrastructure-as-code (Terraform, Bicep, ARM) and automation scripting (PowerShell, Python)
• Familiarity with AI/ML infrastructure (AKS, GPU VMs, data pipelines, model hosting) and their operational demands
• Knowledge of security compliance frameworks (ISO 27001, CIS, NIST)
• Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios
• Forward thinking ability to identify possible failure scenarios and formulate effective response plans

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!