Payment Operations Specialist I (Remote in VA / MD ONLY)

This role requires a basic understanding of the ACH/Wire networks and foundational electronic payments and/or financial industry experience. The Payments Operations Specialist I should develop a general knowledge of the Nacha Operating Rules and Guidelines, Wire Transfers, SWIFT Network and applicable Federal Regulations to adhere to all nationally recognized electronic and faster payments standards. This role will provide support in daily processing of wholesale, business banking and consumer looking to utilize these payment systems. Task include answering calls through phone system, email and research requests, and daily reporting and processing tasks. Additionally, this role should contribute to the development and improvement of all processes, as well as to the objectives of the team and business.  The specialist will frequently communicate with internal and external customers and prioritize the delivery of an excellent experience, using strong verbal and written communication skills and a basic level of technical skills.

Position Accountabilities

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
• Supports other ACH/Wire teammates
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures and Nacha Operating Rules and Guidelines, Wire and SWIFT rules or regulations.
• Ensure excellent service is provided to all internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information
• Takes accountability for entire process from receipt of work to resolution and closure; provide recommendations on areas of opportunities
• Ensures daily production goals or tasks are met and maintained with a high level of quality
• Basic project level assistance and participation
• Comply with dual control standards as required
• Develop and maintain knowledge of bank products, services, including other lines of business
• Ability to learn and adapt to annual updated procedures and evolving or transition of bank systems
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries
• Perform account or system level maintenance as it relates to ACH/Wire products and services
• Utilization of system tools and resources for remediation of any Fed GL reported outages

Organizational Relationship

This position reports to the Supervisor – Payment Operations

Position Qualifications

Education & Experience

• High School diploma or equivalent required
• Minimum 1 year of operations or financial industry experience
• Banking or Financial experience required

Knowledge & Skills

• Experience with MS Office Suite
• Maintains a high level of accuracy
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible, able to adapt to change
• Ability to prioritize tasks and meet deadlines
• Ability to handle high risk and high volume of transactions

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.  This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.  General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits. 

We are proud to be an Equal Employment Opportunity employer.  We maintain a drug-free workplace.