Claim Specialist L3 Supervisor - Tort

Job Description

The Tort Division is currently seeking a qualified person for the position of Claim Specialist, Level 3. This position encompasses responsible work of varying degrees of difficulty and responsibility performed under supervision of higher-level staff and/or attorneys.

Under supervision, with latitude for independent initiative and judgment, performs sophisticated legal tasks including, but not limited to the application of significant legal judgment as well as the ability to instruct legal principles to others under their supervision:

- Prepare/triage data to be processed in-house or by vendors
- Process data using in-house tools
- Perform collections and preservation of various types of online content (social media, web sites, etc.)
- Encrypt and decrypt media coming into and leaving the office
- QC vendor work
- Serve as a liaison between the Tort Division and the Law Department E-Discovery Unit, and the Information Technology and Operations Divisions
- Communicate with vendors to meet case team needs
- Assist case teams with custom applications or uncommon file types
- Train support staff to provide technical expertise to staff attorneys
- Regularly develops goals and objectives for staff and measures performance.
- Measures and monitors division-wide staff performance and prepare reports, charts, graphs or other information relative to operational effectiveness.
- Maintain and manage numerous daily and monthly data reports needed to ensure high quality practices.
- Develop and monitor reporting tools to track performance indicators.
- Partner with the Administrative divisions to resolve issues surrounding authorizations, Independent Medical Examinations, etc.
- Maintain division’s Intranet page.
- Conduct workflow studies.
- Conduct efficiency studies.
- Create new, more efficient workflow processes.

CLAIM SPECIALIST - 30726

Qualifications

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree or 60 semester credits from an accredited college or university and two years of full-time satisfactory experience investigating and/or settling claims for personal injury or property damage or loss; or

3. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of full-time satisfactory
experience investigating and/or settling claims for personal injury or property damage or loss; or

4. A satisfactory combination of education and/or experience that is equivalent to “1”, “2” or “3” above.

College education may be substituted for experience as described in “2” or “3” above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of
required experience. However, all candidates must have a four-year high school diploma or its
educational equivalent.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.