CRITICAL TICKET OWNERSHIP AND VALIDATION MANAGER ANALYST (CTO & VaM)

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

Job Description

• Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level Agreements
• Tracking and Escalating critical IT incidents according to the defined Service Levels
• Escalation function for O7 Process - IT Emergency
• Coordinating activities with IT teams and/or external support teams to complete the incident resolution
• Validating priority of critical incidents by assessing business impact
• Approve all emergency changes
• Cooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Germany, Brazil, China realizing Follow The Sun model)

Qualifications

• Very good English and German (written and spoken)
• ITSM knowledge (ITIL / COBIT certification would be an advantage)
• Excellent oral and written communication skills
• Analytical and critical thinking
• Effective team player and leader who can work independently when necessary
• Ability to handle and perform in stressful situations
• Business oriented attitude
• Experience in a global, multicultural environment will be a plus

Additional Information

Benefits:

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

Work #Likeabosch:

• Employment Contract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow #Likeabosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars

Live #Likeabosch:

• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December