IT & Digital Technology Lead

Job Description

Role Purpos:

• The Country IT & Digital Technology Lead is responsible for the delivery of all PK Syngenta integrated end-to-end IT/Digital business application platforms and infrastructure services across country sites. This over arching role will cover following broad services:

It Services

• Develop & implement the IT Vision and Roadmap aligned with Syngenta’s Regional & Country-level strategic objectives
• IT Services and Delivery management
• Engage and align IT initiatives with commercial, Finance and Digital strategies / KPIs
• Ensure availability and uninterrupted functioning of IT systems, Services and infrastructure across all Syngenta Pakistan managed Sites
• Local Technology and Infrastructure management
• Network services, Service Desk & Deskside support
• Oversee device inventory management, data security and business continuity in collaboration with regional teams
• Security Management
• IT Operations incl. NOC, Service continuity management
• Disaster recovery plan management

Vendor & SLA management

• Manage External vendors and service providers and ensure SLA performance monitoring
• IT contract management / SOW
• Maintain strong partnerships with Syngenta regional IT & Digital support teams

Digital Transformation and Business Application Platforms

• Lead the Digital Transformation Agenda of Syngenta Pakistan
• Provide the technical guidance and support on Syngenta’s business applications.
• Implementing or Supporting Enterprise applications’ management i.e. (ERP, SAP, SAL (Salesforce/Workforce management), B2B Ordering (OMS), POS (B2C), MS 365 etc.)
• Lead the Application Development, Deployment, User Support and maintenance (Web/App/Enterprise) setups
• Service orchestrations and API integration projects (ERP & external Apps)
• Functional expert to ring fence and details requirements (identification to detailing and translating as system requirements)
• Scoping and evaluation of RFIs/RFPs
• Ability to steer and guide PMO.
• Engage with senior country and regional stakeholders to sustain delivered platforms
• Must be good to take forward to changing management processes.

Qualifications

• 8 to 10+ years business/IT experience with 3-5 years in managerial positions.
• Holds university graduate or postgraduate and or management degree in science, computing, engineering or optionally commerce. 
• Proven track record of driving and delivering IT/Digital services, business platform and change management initiatives
• Experience of leading multinational teams and working across countries and cultures to achieve solutions  
• Experience of setting up and managing large country specific service delivery in a multinational organization
• A recognized and respected leader in the IS community and adept at managing senior (C level) stakeholders AND (for supplier mgmt.)
• A track record of managing teams leading very large partnerships with external suppliers in a multi supplier setup AND (for quality mgmt.)
• Experience of running Quality/Delivery & IT teams to set up and improve internal and external processes impacting large organizations OR (Product Management e.g. Country, R&D IT etc.)
• Experience in collaborating and partnering with regional, global forums to achieve solution
• A proven track-records of success in leading multi-cultural projects with pan-Syngenta impact and transitioning to well-accepted, scalable global products