(Senior) Software Implementation Officer

Job Description

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a product Implementation Officer who will be responsible for the product implementation for GlobeMed’s clients. He/She acts as a coordinator during the full life-cycle from pre-sales activities up to project completion.

Main Duties:

1. Provide pre-sales support by working closely with business development team to understand and analyze clients’ key business drivers and requirements
2. Propose product solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal
3. Understand and demonstrate solutions products to clients and articulate the business benefits they offer
4. Actively participate in functional / technical presentations and discussions
5. Create software quotations which include all license, implementation and support costs

Responsibilities during project implementation phase

1. Adopt a customer centric approach, collaborate, and build strong relationships with customers
2. Partner with Product Owner to identify Product or Service gaps and feedback field information to create future competitive advantage and better value proposition
3. Lead and direct the project implementation activities with a goal of maximizing the customer's learning and ownership of the various tasks.
4. Create in collaboration with development, infrastructure and project management team’s estimation, project plan and roll out / roll back plans
5. Deliver training to customer core team
6. Coordinate UAT phase as per GlobeMed predefined procedures and processes and conduct application testing and quality inspections based on documented test cases
7. Technical responsibilities include problem identification, implementation, testing and client training.
8. Provide first level of post-implementation support and stabilization to ensure successful functioning and implementation
9. Handover support operations to related support team after post Go live stabilization phase
10. Based on lesson learned update templates, artifacts and packages.
11. Actively contribute to broader goals and growth beyond the scope of a single project by conducting review meetings

Qualifications

• Bachelor’s degree in Engineering, Computer Science., MIS, or equivalent
• Ability to travel up on occasional basis (10%) if needed to be at the client’s site for implementations
• 2-8 years of work experience
• Previous implementation experience with a consulting/software company is a must
• Prior exposure to health insurance industry is preferred
• Excellent verbal and writing communication skills.
• Excellent time management and organizational skills
• Ability to successfully manage multiple projects and priorities
• Ability to build relationship and trust with clients.
• Strong organizational, problem-solving analytical skills
• Able to work under pressure and strict deadlines
• Ability to adapt to client communication styles and personalities
• Experience working with Agile development methodologies
• Project Management skills