Senior Product Designer - Digital

SUMMARY
At Jewelers Mutual, we don’t just insure jewelry — we empower the entire jewelry industry through innovation, trust, and technology. As our Sr. Product Designer – Digital, you’ll be at the forefront of crafting seamless, intuitive digital experiences that delight millions of consumers and support thousands of jewelers across the globe.

Based in Neenah, WI, you’ll join a collaborative, cross-functional digital team focused on modernizing and unifying our consumer journey. From wireframes to prototypes, you’ll lead the design of scalable solutions that balance business goals with user needs — all while contributing to a mission that’s been trusted for over 100 years.

The Digital team is focused on building a unified digital experience that serves our new consumers and retaining those who have a policy.  This includes creating a cohesive experience across the consumer experience. Our goal is to modernize and unify the experience, creating an efficient and seamless experience. The team is collaborative and cross-functional, working together to ensure every part of the eComm experience is easy to use.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, You’Ll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’Ll Do

• Lead the design of user experiences within the Digital team, ensuring a seamless, scalable, and user-centered experience for consumers.
• Collaborate with product designers, product owners, and engineers to define vision and strategy, translating business goals into intuitive design solutions.
• Work within a small, empowered team to balance business objectives with user needs, ensuring designs are implemented as intended.
• Collaborate closely with other product designers, product managers, and engineers to ensure smooth implementation of design solutions.
• Produce all design assets, including wireframes, user flows, prototypes, and visual designs to communicate concepts effectively.
• Perform usability testing, gather feedback, and iterate on designs to improve product usability and satisfaction.
• Review data and test results to understand consumer needs, pain points, and behaviors, synthesizing insights into actionable design decisions.
• Contribute to the development and maintenance of a design system, ensuring a consistent design language across all touchpoints.

What You’Ll Bring

• Bachelor’s degree in User Experience Design, Human-Computer Interaction, Graphic Design, Psychology, or a related field.
• 5+ years of experience in product design, designing B2B and some B2C products.
• Experience designing web experiences with a strong understanding of responsive design principles.
• Proficiency in design and prototyping tools such as Figma, Sketch, or Adobe Creative Suite.
• Strong understanding of user-centered design principles and methodologies.
• Experience conducting user research, usability testing, and applying findings to improve design solutions.
• A deep empathy for users, with the ability to conduct interviews, analyze feedback, and prioritize product features.
• Excellent collaboration and communication skills, with the ability to effectively present and justify design decisions.
• Ability to work in a fast-paced, agile environment, balancing multiple projects and priorities simultaneously.

What We Offer

• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
• Collaborative & Inclusive Culture: Work alongside smart, passionate peers who value ownership and continuous learning.
• Modern Work Environment: Enjoy a state-of-the-art office in Raleigh’s North Hills, combined with a hybrid work model that balances teamwork and flexibility.
• Competitive Compensation & Benefits: Comprehensive healthcare, 6% 401k matching, generous PTO (including floating holidays), and One Pass for fitness subscriptions.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.

At Jewelers Mutual, we’re empowering the jewelry industry with technology and building the future of our business. If you’re ready to take on a meaningful challenge and contribute to a growing team in a fast-paced environment, we’d love to hear from you.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.