Sr. Associate Account Management

Company Description

About Sutherland

• Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
• We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

Japanese + Mandarin Position:

Accounts Payable Job Description

L1: Invoice Processing (0-2 years)

L2: Invoice Processing, Payments or Vendor master, Vendor reconciliation, end to end exposure (2 -4 years)

L3: Invoice Processing, Payments or Vendor master, Vendor reconciliation, Team handling, Client Handling, end to end process (4-6 years)

Roles And Responsibilities

Invoice Processing

1. Process all invoices assigned within the required Turn-Around-Time
2. Statement Reconciliations • Initiate follow up for the parked documents
3. Reversals and corrections of incorrect posted invoices
4. Handle the Blocked resolutions
5. Processing all recodes received
6. Creating Payment Proposal as per the schedule after performing Duplicate Invoice Report
7. Performing audit for payment proposal list and payment exception list
8. Getting the identified errors corrected for final payments list approval from market before completing it
9. Forecasting the payment value to treasury team
10. Maintain Payment Transit Evidence for audit compliance

Payments

Vendor Master

Crc

Received

Korean Position:

Accounts Receivable Job Description

Cash Application

1. Download bank statements and perform daily work allocation to the team
2. Review and apply the cash/credit flow into the system against invoice/debits which is not automatically applied by the system itself
3. Research and resolve unidentified & unapplied payments
4. Research and respond to generic mailbox queries
5. Update Cross entity payment trackers
6. For language dependent cases update Trackers and work with language enabled delivery centers for closure
7. Handle Bad debt recoveries

Customer Master / Credits

1. Research and Setup/Update/edit customer accounts in the System
2. 2. Follow up with the requester/customer for discrepancy
3. 3. Complete the task and respond back to the stakeholder via email

Overall

1.Coordinating with external clients and internal stakeholders via email to resolve the issues

1. Adhere to Month End Closer/Year End Closer timelines
2. Explore for continuous process improvements and share best practices across teams
3. Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis

Qualifications

• Bachelor's degree and above
• Related AR / AP experience

Additional Information

All your information will be kept confidential according to EEO guidelines.