Banking Support Consultant - Consumer

Banking Support Consultant – Consumer

We're looking for a passionate Banking Support Consultant to join our energetic Auckland based team

Is this your next role? 

This frontline role plays a key part in driving the success of the Direct Lending channel by delivering exceptional customer service and ensuring operational excellence. It’s a dynamic, growth-oriented position where responsibilities expand with experience, offering continuous development in a fast-paced, customer-focused environment.

Each Day You Will:

• Deliver exceptional customer service across digital, phone, and outbound channels by handling enquiries and applications professionally.
• Proactively assist in customer retention activity as directed by leaders
• Provide day-to-day support within the Direct Lending team, sharing updates, assisting colleagues, and embracing training opportunities.
• Collaborate in maintaining application workflows, accurate records, and contributing ideas to improve customer processes.
• Participate in customer follow-up, outbound initiatives, and assist with campaigns that promote channel growth.
• Roll up your sleeves to get things done.
• Does this sound like you?

You’re energetic, adaptable with a passion for Customer service. Quick to learn, proactive in solving problems, and comfortable in fast-paced, ever-changing environments. Organised, detail-focused, and driven to create seamless customer experiences.

Your Ideal Experience And Skills:

• Proven customer service experience.
• Experience within financial services or lending is a plus
• Strong communication skills, both written and verbal.
• Self-motivated with a drive to achieve successful outcomes.

A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates.

Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks!

Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.

Keen to learn more?
For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.