Specialist, Procurement Optimization

Overview

The North American Rail Coordinator will oversee rail logistics operations across North America, ensuring efficient, timely, and compliant movement of goods. Based in Mexico City, this role will serve as a key liaison between internal teams, rail carriers, and customers, supporting both strategic and operational transportation initiatives.

 

Responsibilities

Rail Operations & Tracking

• Track and trace all railcars moving to customers across all business units.
• Identify and report delays, rejections, and service disruptions.
• Provide daily and weekly railcar status reports, including loaded cars and customer hold offenders.
• Review and authorize invoices related to rail operations.
• Use railroad websites for billing and diversion requests.

Carrier & System Communication

• Communicate with railroads via phone and email to resolve issues such as delays, bad orders (BO), estimated time of release, and other cases.
• Identify and resolve communication issues between SAP and Raven TMS.

Reporting & Analysis

• Analyze and update transit times across all business units, incorporating seasonal impacts (e.g., winter, hurricane season), and reflect findings in quarterly rail performance reports, including customer hold days.
• Support railcar fleet sizing for all business lines.
• Support the OTD (On-Time Delivery) report process, including shipment end updates and late reason code analysis.

Customer & SAP Support

• Assist Customer Service Representatives (CSRs) with new customer setups and updates in SAP via flat file modifications.
• Develop and test SAP changes related to rail information.
• Review and provide Proof of Delivery (POD) for customer demurrage claims.
• Resolve issues related to Sales Orders (SO) and Delivery Notes (DN) from shipping sites.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field or 3+ years of experience in rail logistics or transportation coordination.
• Strong knowledge of North American rail systems and SAP.
• Bilingual in English and Spanish (written and verbal).
• Proficient in Microsoft Office and transportation management systems.
• Excellent problem-solving, communication, and organizational skills.