Senior Business Analyst

CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers’ bespoke mission requirements, are enabling this future every day.

The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

We are currently looking for a Senior Business Analyst to join our team.

Position Summary:
The Senior Business Operations Analyst will support organizational operations and project delivery while contributing to strategic growth initiatives. This role provides support across proposals, contracting, and human resources, and oversees projects to ensure successful planning, execution, and delivery in alignment with OPM’s objectives. The analyst will also help establish Business Analysis (BA) and Quality Assurance (QA) best practices, leading the creation of a Center of Excellence (CoE) to standardize processes, improve customer satisfaction, and drive continuous improvement.

• Key Responsibilities:
• • Elicit, document, and manage business and technical requirements through interviews, workshops, and stakeholder analysis.
• • Develop process flows, use cases, and functional specifications to support solution design and implementation.
• • Collaborate with stakeholders to define business needs, translate them into technical requirements, and validate deliverables against expectations.
• • Analyze data and workflows to identify gaps, recommend improvements, and ensure alignment with organizational and customer objectives.
• • Establish and promote Business Analysis (BA) and Quality Assurance (QA) best practices across projects.
• • Support the creation of a Center of Excellence (CoE) to standardize processes and frameworks.
• • Drive initiatives to improve service delivery, optimize workflows, and enhance customer satisfaction.
• • Provide coaching and guidance to BA/QA resources, fostering consistency and professional growth.
• • Develop and maintain project plans and schedules, including milestone tracking for all deliverables.
• • Provide project status updates and progress reports to the Government and internal stakeholders.
• • Deliver all project artifacts, documentation, and information on time and in compliance with OPM Information Technology Systems Manager (ITSM) standards.
• • Direct, coordinate, and oversee all aspects of assigned projects
• • Ensure consistency of deliverables with OPM strategic goals, commitments, and objectives.
• • Identify, assess, and mitigate risks to ensure project success.
• • Maintain responsibility for the performance of all deliverables and management of associated tasks.
• Required Qualifications:
• • Professional Experience: at least five (5+) years of experience with Business Analysis and Quality Assurance in a client-facing capacity.
• • Working knowledge of SW Development Lifecycle (SDLC) methodologies, including Waterfall and Agile.
• • Excellent written and verbal communication skills, including experience delivering briefings to executive stakeholders.
• • Demonstrated ability to manage competing priorities and multiple workstreams.
• Preferred Qualifications:
• • Experience with federal government IT projects, preferably within OPM or similar agencies.
• • Familiarity with federal IT standards, including ITSM frameworks.
• • Agile certifications (e.g., Certified ScrumMaster, SAFe Agilist).
• • Strong technical background in IT systems, development, or infrastructure.

Clearance:
• Must be a US citizen and be able to obtain OPM Public Trust Clearance.

The above statements describe the general nature and level of work the individual(s) assigned to this position perform. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills. CTEC management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodation(s) may be made where applicable and available to enable individuals with disabilities to perform essential functions of this position.
CTEC is a proud Equal Opportunity Employer! (EOE; M/F/D/V)
Please note: Candidate(s) must undergo a thorough pre-employment screening.

If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including:

• Paid vacation & Sick leave

• Health Insurance Coverage

• Career Training

• Performance Bonus Programs

• 401K contribution & Employer Match
• 11 Federal Holidays