Reverse Logistics Manager Americas

Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.   At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

What You Will Do:

• You will manage projects aimed at driving reverse logistic implementation and optimizing key aspects of it such as refurbishment, recycling rates, returns lead time and associated cost.
• You will be responsible for our returns processes and you will be the Single point of contact for our return warehouse.
• You will initiate, support and eventually lead negotiations with our external partners, mainly refurbishers, suppliers and carriers.
• You will generate profit out of a traditional sunk cost area.
• You will establish and improve processes with the relevant internal and external partners to guarantee smooth operational processes in daily business.
• You will work in a dynamic and international environment, so you are hands-on and quick on your feet.

Who We Are Looking For:

• University Degree in Business Administration/Supply Chain/Logistics/Engineering or a related subject or have relevant working experience in this area
• You have strong communication skills
• You have experience/knowledges in logistic or reverse logistic field
• You have a quick grasp and an analytical approach to tasks and problems
• You are conceptually strong and have a can do-mentality
• You have an independent and structured way of working
• You know how to visualize concepts and ideas
• You are a communicative team player and have very good English skills
• You are very good with excel & process chart design      

What We Offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Wellbeing activities
• Hybrid home office policy
• Flexible schedules
• Pet-friendly office
• Monthly salary + pantry & restaurant vouchers
• Benefits higher than the law

Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!