Contract Manager

HubSpot.com

Office

Singapore

Full Time

As a Contract as part of the high-touch contract management team at HS, you will be responsible for handling the higher value contracts for our Japanese customers. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centred on maximizing customer investment with HubSpot.

In this role, you’ll get to:

Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
Establish cooperative working relationships with customers
Lead forecasting discussions and pipeline reviews with internal colleagues
Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives

We are looking for people who:

Have strong negotiation skills
Are passionate about creating a great customer experience
Solve problems with curiosity and creativity
Are open and adaptable to changes in processes, operations and guidelines
Seek to understand multiple perspectives in a situation
Show clear communication skills with the ability to effectively lead a conversation
Possess prioritization and organizational skills with attention to detail
Embrace a dynamic and motivating environment
Invest in relationships with customers and colleagues
Contribute to a positive team environment of equality and inclusion
Fluent both English and Japanese (business level)
AI mindset – owning the call for the customers – must use AI as part of supporting them
Process-driven to value-driven roles

(Japanese)

既存のお客様のご契約に関するサポートをするポジションです。顧客の問い合わせを正確に解決し、顧客の更新手続きをするために、顧客および社内の同僚と直接コミュニケーションをとることも含まれます。お客様に焦点を当て、成果志向の組織の一環として、Hubspotのお客様の投資を最大限に活用するために中心となる高いボリュームのアカウント関連のタスクを管理する責任もあります。

この役割では、以下のスキルを得ることができます：

顧客の経験を向上させつつ、価値のある更新と契約変更を交渉する
顧客と社内ステークホルダーと協力してアカウントを拡大し、アップセル、クロスセルの機会を創出する
営業担当者、カスタマーサクセスマネージャー、および管理職と協力して契約更新プロセスを実行し、顧客にとってポジティブな経験を確保する
顧客との協力関係を築く
同僚とパイプラインのレビュー/ディスカッションを主導する
フィードバックの提供や新しいプロセスとプレイブックの試行を通じて契約管理組織の成長に寄与する
様々なビジネスがどのようにオペレーションされていて、そのビジネスが日々直面する経営課題やテクノロジーがどのようにビジネスを変えていくかを学ぶことができる機会を得る

以下の特徴を持つ人材を求めています：

強力な交渉スキル
優れた顧客体験を創造することに情熱を持つ
好奇心と創造性をもって問題を解決する
オペレーションやガイダンスの変化に対してオープンで適応できる
状況における複数の視点を理解しようとする
会話を効果的に導く能力と明確なコミュニケーションスキル
細かなことに配慮しながら優先順位付けができ、オーガナイゼーションスキルの高い方
スピード感があり、やりがいのある環境を受け入れる
顧客や同僚との関係を良好に保つことが得意な方
チームワークが得意で他社の違いを受け入れ協力して業務を行える方
ビジネスレベルの日本語、英語スキル
AIファーストのマインドセット – 顧客対応においてAIを積極的に活用できる方
プロセスドリブンからバリュードリブンへ – コールを通じた価値創出にフォーカスし、コール目標をKPIとして達成できる方

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About Hubspot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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