Risk Operations Team Leader (Night Shifts), Bulgaria

Job Responsibilities:

• Responsible for the scheduling, adherence, productivity and quality aspects of the performance of the Risk Operations team;
• Responsible for assignment of specific tasks to team members, as well as for their timely and qualitative performance;
• Inform, advise and monitor team members, who provide customer service, in the processing of their labour duties and specific assigned tasks;
• Ensure the team is always up-to-date with any changes that might have happened before or during the specific shift;
• Prepare shift patterns and monthly schedules;
• Prepare ad-hoc scheduling plans if necessary (in the event of a backlog or under other unforeseen circumstances);
• Provide updates on/suggestions for improvements in the current operational setup within Risk Operations and how it could improve, incl. tools, practices, handling, speed, etc;
• Participate in the setup and implementation of performance improvement plans for his/her team members;
• Prepare regular reports on current tasks and Risk Operations state.

Job Requirements:

• Mandatory experience in the sphere of Risk Operations and people management;
• The Team Leader should preferably have basic knowledge of the applicable legislation in the areas of fintech and payment services;
• Ability to communicate effectively with people at all levels both inside and outside the Company and should have strong written and verbal communication skills, as well as stand out with excellent leadership, organizational, decision-making and problem-solving skills;
• Act with integrity, initiative, perseverance, discretion, interest in customer service management and motivation to occupy the position.

Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.   Are you ready to kickstart your future with us?  Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversaryAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  Work Perks: crypto.com visa card provided upon joining  Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com.  Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only.